Support Engineer

Found in: Adzuna IN C2 - 2 weeks ago


Bangalore, Karnataka, India Repletio Full time

Hasura is hiring Support Engineers who can help our customers/community be productive with Hasura, and achieve their desired objectives by helping resolve their queries/issues related to Hasura features and usage patterns.


You will work with our users across different product categories (Open Source, Cloud, and Enterprise) to address questions in a ticketing system, and Github discussion forum to provide responsive and quality support. Internally, you will act as the voice of the user within the company, and liaise with the product and documentation teams to surface necessary changes.

Responsibilities :

  • Use your expertise in Hasura and backend development knowledge to answer questions, troubleshoot problems, and provide deep technical solutions to our users over email/ticketing systems, Github, and Discord.
  • Coordinate with the support operations team to meet internal/external support SLAs.
  • Work with the Product team to improve overall Product UX for a better developer experience.
  • Work with the Documentation team to ensure our docs address common questions and use cases.
  • A lot of fun problem-solving and building side projects with Hasura.
Requirements :
  • Creative problem-solving skills.
  • Very good written and spoken communication skills in English.
  • Prior experience in a technical support role, solving cases using a ticketing system.
  • Solid understanding of the modern web application stack.
  • Strong interest in working in a high-growth, fast-paced, and dynamic startup environment.
  • Genuine empathy for solving real-world customer problems and building happy and successful customer relationships.
  • Ability to work US Eastern time hours. May be required to take part in a rotation schedule for PagerDuty.
Strong experience in the following technologies :
  • Databases (PostgreSQL, MongoDB, SQL Server, MySQL, or Oracle), REST APIs.
  • Linux, the terminal, and other command-line tools.
  • Containerization (Docker and Kubernetes).
  • Scripting languages (Python, Shell, or Rust).
  • Cloud infrastructure (AWS, Azure, or GCP).
Nice to have :
  • Familiarity with GraphQL.
  • APM solutions (Prometheus, Grafana, Datadog, New Relic or Dynatrace).
  • Prior experience in a developer tools company.
  • Experience with a backend language/framework like Java/Spring boot, Javascript/Node. JS.
  • Backend or Fullstack engineering experience.
  • CI/CD technologies (Github Actions, Jenkins, CircleCI, or Terraform).


(ref:hirist.tech)
  • Product Support Engineer

    Found in: Adzuna IN C2 - 2 weeks ago


    Bangalore, Karnataka, India Talentxo Full time

    Job Description :- We are looking for a highly motivated Product Support Engineer with 3-5 years of experience in technical support, preferably in a customer-facing role.- The ideal candidate should have a strong background in troubleshooting technical issues, excellent communication skills, and proficiency in at least one scripting language, programming...

  • Support Engineer

    Found in: Adzuna IN C2 - 2 weeks ago


    Bangalore, Karnataka, India Repletio Full time

    As a Customer Success Engineer, you will play a critical role in ensuring the success and satisfaction of our customers. You will be the primary technical point of contact for our customers, providing guidance, troubleshooting assistance, and proactive support to help them maximize the value of our products or services. You will work closely with our sales,...

  • FPGA Design Engineer

    Found in: Adzuna IN C2 - 2 weeks ago


    Bangalore, Karnataka, India Brain Search Full time

    Position - FPGA Design EngineerYears of Experience - 5 to 10 yearsLocation - BangaloreWe are looking for experienced FPGA Design Engineer.As FPGA Design Engineer at Company you will work for a high complexity DWDM equipment for long haul network applications. You will work in close collaboration with multi location cross-functional R & D teams. Our work...

  • MSBI Support Engineer

    Found in: Adzuna IN C2 - 2 weeks ago


    Bangalore/Hyderabad, Karnataka, India Swift Strategic Staff Solutions INC Full time

    Role : SSIS - MSBI Support EngineerJob Description :- Candidate should have over all 3 to 4 years in Infra experience in that strong experience in SQL BI with 1- 2 years of experience on SSIS SSRS SSAS Windows and SQL Server- Strong ability to communicate clearly and professionally with end customers- Strong ability to troubleshoot complex issues in an...

  • Desktop Support Engineer

    Found in: Adzuna IN C2 - 2 weeks ago


    Bangalore, Karnataka, India QUESS Full time

    Job Title : Desktop Support EngineerExperience : 1-4 yearsSkills :- Proficient in PC hardware troubleshooting and maintenance.- Strong understanding of networking concepts.- Experience with ServiceNow tools for incident management and ticketing.- Familiarity with the ITIL platform for IT service management.Job Description :- We are seeking a Desktop Support...

  • SFDC Support Engineer

    Found in: Adzuna IN C2 - 2 days ago


    Bangalore, Karnataka, India Coreflex Solutions Pvt Ltd Full time

    The Salesforce Support Engineer is responsible for providing technical support to customers using Sales Cloud. - You will play a vital role in ensuring the smooth operation and optimization of our Salesforce platform.- You will be responsible for providing technical support to users, troubleshooting issues, and collaborating with cross-functional teams to...

  • Calix - TAC Engineer - Network Support

    Found in: Adzuna IN C2 - 2 weeks ago


    Bangalore, Karnataka, India CIDC PRIVATE LIMITED Full time

    Location: CIDC, IN-BangaloreJob SummaryAs a Systems Engineer (TAC) - Access Technology support, you will provide technical assistance and support to Calix customers and partners. You will troubleshoot, resolve, and document complex network problems in a fast-paced and collaborative environment. You will work with cutting-edge technologies and products that...

  • Lead Support Engineer

    Found in: Adzuna IN C2 - 6 days ago


    Bangalore, Karnataka, India DXC Luxoft Full time

    Job Description : Luxoft is one of the leading service providers for Banking and Capital Market customers.Luxoft has been engaged by an large Australian bank for providing L1/L2 application monitoring and production support services for business critical applications / interfaces on 24/5 basis on a managed outcome basis in the Global Markets business area....

  • Java Support Engineer

    Found in: Adzuna IN C2 - 2 weeks ago


    Bangalore, Karnataka, India Cloudesign Technology Full time

    About Cloudesign :Cloudesign Technology Solutions is a digital transformation IT consulting and services company, that enables digital transformation for enterprises and technology providers by delivering seamless customer experiences, business efficiency, and actionable insights. We are doing the same thing as any big IT company does but doing it a lot...

  • Tech Support Engineer

    Found in: Adzuna IN C2 - 1 week ago


    Bangalore, Karnataka, India Dashhire Full time

    As a part of our Tech Support Team, you will be responsible for resolving client queries and tickets within the given TAT. Besides, you will work closely with the QA Engineering team for any break resolution. You should have an eye for detail and excellent troubleshooting abilities.Responsibilities :- Support the QA team in all break resolutions.- Ensure...

  • .Net Support Engineer

    Found in: Adzuna IN C2 - 2 weeks ago


    Bangalore, Karnataka, India Hashone Careers Full time

    We are looking for a skilled Support Engineer with approximately 4 years of hands-on experience in developing and supporting .NET Core applications, Web APIs, real-time communication solutions using SignalR and a background job using Hangfire. This role will involve providing technical support to ensure the stability and reliability of our software...

  • Production Support Engineer

    Found in: Adzuna IN C2 - 2 weeks ago


    Bangalore, Karnataka, India ADVANSOFT Full time

    Python ScriptingSupport Exp.Exp 4+Immediate - 10 Joiner.- SQL Python - Production Support- 5+ years experience- Strong on SQL, Unix & Python- Strong on Data Warehouse & ETL concepts- Minimum 3-4 yrs working experience in Support & ITIL process- Monitor production systems and respond to alerts in a timely manner.- Investigate and troubleshoot issues reported...

  • Java Support Engineer

    Found in: Adzuna IN C2 - 2 weeks ago


    Bangalore, Karnataka, India Indium Software Full time

    Overview :We are seeking a highly skilled and experienced Java Support Engineer to join our dynamic team. The ideal candidate should have a solid background in Java development, with a focus on Spring Boot and microservices architecture.The role primarily involves providing support for Level 2 (L2) and Level 3 (L3) technical issues, troubleshooting complex...

  • Production Support Engineer

    Found in: Adzuna IN C2 - 2 weeks ago


    Bangalore, Karnataka, India Quess Corp Ltd Full time

    Job Title : Production Support Engineer. Primary Skills : Tivoli Job Scheduler, Linux, Cloud, Kibana, SL etc.Experience Required : 6-12 Years. Job Description : - Strong Linux skills, SQL & MySQL.- Experience in working with Databricks environment- Kibana.- Working experience in IBM Tivoli Workload Scheduler (TWS). Notice Period : Immediate to 20 days....

  • Production Support Engineer

    Found in: Adzuna IN C2 - 2 weeks ago


    Bangalore, Karnataka, India ADVANSOFT Full time

    Skills Required :SQL : - Strong proficiency in SQL for querying, analyzing, and troubleshooting database-related issues.Unix : - Expertise in Unix/Linux operating systems, including shell scripting for automation and system administration tasks.Python : - Strong programming skills in Python for scripting, automation, and data manipulation tasks.Data...

  • Cadence Allegro Engineer

    Found in: Adzuna IN C2 - 2 weeks ago


    Bangalore, Karnataka, India Codersbrain technology pvt ltd Full time

    SALARY : 25LPA - 32LPAPosition Name : Cadence Allegro Experience Required : 10 - 15 yearsLocation : Bangalore Notice Period : Immediate - 15 daysJD's :- 10+ years of experience in Cadence Allegro /atium- 10+ years experience in Cadence/altium application support and tool development for custom processes and features.- 10+ experience in utilizing...

  • DevOps Engineer

    Found in: Adzuna IN C2 - 2 weeks ago


    Bangalore, Karnataka, India BXP SUPPORT AND SOLUTIONS PVT LTD Full time

    As a DevOps Engineer is responsible for bridging the gap between development and operations teams by designing, implementing, and maintaining automated processes for building, testing, and deploying software efficiently and reliably. They collaborate with software developers, system operators (SysOps), and other IT staff to manage code releases. Key...

  • Technical Support Engineer

    Found in: Adzuna IN C2 - 2 weeks ago


    Bangalore, Karnataka, India Change leaders Full time

    Roles & Responsibilities : - To design, develop and implement software applications and systems based on users needs.- Understand and analyse the technical specifications and suggest code optimization ideas.- Fill timesheets and complete invoicing process on or before the deadline.- Interact with customers on need basis and flag any requirements or issues...

  • Application Support Engineer

    Found in: Adzuna IN C2 - 7 days ago


    Bangalore, Karnataka, India Randstad India Full time

    Job Title : Oracle PPM Cloud Project Costing. Location : PAN India. Experience : 5 - 8 years. Job Description : Summary : As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems.Your typical day will involve working with Oracle PPM Cloud Project Costing and Oracle...

  • Securseed - Applications Support Engineer - ELK Stack

    Found in: Adzuna IN C2 - 2 weeks ago


    Bangalore, Karnataka, India Securseed Full time

    Company Overview :Securseed InfoSec is a leading cybersecurity firm dedicated to providing cutting-edge solutions to protect our clients' digital assets and sensitive information. We specialize in comprehensive vulnerability assessments, penetration testing, and security consulting services that empower organizations to fortify their defenses against...