Technical Support Engineer

4 weeks ago


Bangalore, Karnataka, India Change leaders Full time

Roles & Responsibilities :


- To design, develop and implement software applications and systems based on users needs.

- Understand and analyse the technical specifications and suggest code optimization ideas.

- Fill timesheets and complete invoicing process on or before the deadline.

- Interact with customers on need basis and flag any requirements or issues raised by the customer to seniors in the team.

- Develop software code as per specifications, by understanding customer requirements.

- Track open tickets/ incidents in queue and allocate tickets to resources.

- Constantly review if there is a better way of doing things, which may help with economizing time or money or deliver better to the customer.

- Adhere to quality process update the defect logs, test scripts, and comply with quality processes and timelines.

- Perform self code reviews as per standards.

- Develop project consolidated status reports and perform all activities related to re usage, accuracy and efficiency.

- Work alongside others, delivering own goals, and supporting team members in meeting theirs, thereby contributing to the overall satisfaction of the team.

- Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.

(ref:hirist.tech)

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