Technical Manager

3 weeks ago


Bangalore, Karnataka, India Brainwave Optigrators Full time

Job Description :

- Technical Support and Guidance : Provide technical guidance, troubleshooting assistance, and best practice recommendations to customers leveraging Juniper networking and security solutions. This could involve assisting with network design, configuration, optimization, and problem resolution.

- Solution Design and Architecture : Collaborate with customers to design, implement, and optimize Juniper-based networking and security solutions. This might include designing and deploying routing and switching configurations, firewall policies, VPN solutions, SD-WAN deployments, etc.

- Product Education and Training : Conduct technical training for network administrators and end-user education on network security best practices.

- Escalation Management : Coordinate with Juniper technical support engineers and product development teams to ensure timely resolution of customer issues.

- Account Planning and Strategy : Identify opportunities for upselling or cross-selling additional products and services to meet customer needs.

- Risk Management : Work with internal teams to mitigate risks and ensure successful outcomes for customers.

- Documentation and Reporting : Maintain detailed documentation of customer configurations, support interactions, and project statuses.

(ref:hirist.tech)

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