Customer Success Manager
3 weeks ago
Job Title – Customer Success Manager (Mumbai) Experience – 8+ years of experience Location – Mumbai Primary Responsibility: The primary responsibility of a CSM is to ensure that customers benefit from using our devices and achieve their key success metrics.Onboarding:Assist customers in getting started with the solution by providing comprehensive guidance, training, and support during the initial implementation phase.Relationship Management:Develop and maintain strong relationships with customers, acting as their primary point of contact (POC).Understand their needs, goals, and challenges, and work proactively to address them.Customer Adoption:Drive product adoption and usage by identifying and promoting key features and functionalities that align with customers' goals.Help customers maximize the value they derive from our solutions.Customer Engagement:Foster engagement and build customer loyalty by conducting regular check-ins, providing updates on new features, conducting Quarterly Business Reviews (QBRs), and sharing best practices and industry insights.Be an active listener and address issues promptly.Frequent Travel:Engage in frequent travel to meet with customers in person and accurately measure customer pulse and satisfaction.Use on-site visits to gather direct feedback and insights, strengthening customer relationships.Renewals and Upsells:Collaborate with Sales teams to ensure customer renewals and explore opportunities for upselling and cross-selling products or services.Provide data and insights on customer usage and success metrics to support renewal decisions.Risk Mitigation:Monitor customer health and identify potential risks that may impact their success or satisfaction.Offer additional training or support, escalate issues to appropriate teams, and provide personalized solutions.Customer Advocacy:Represent customer needs and interests within the organization.Collaborate with cross-functional teams to drive customer-centric initiatives.Customer Success Metrics:Track and analyze customer success metrics such as adoption rates, satisfaction scores, and revenue growth.Provide regular reports and insights to stakeholders.Develop and maintain a customer health dashboard to provide a visual representation of customer engagement, satisfaction, and risk levels.Prepare regular internal reports that summarize key customer health metrics and insights for stakeholders.Utilize data from the dashboard to proactively address customer needs and improve overall customer experience. Continuous Improvement:Stay updated on industry trends, competitive landscapes, and customer needs.Share best practices with the team and contribute to the development of customer success processes.
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Customer Success Manager
2 weeks ago
Mumbai, Maharashtra, India, Maharashtra Praan Full timeAbout PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...
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Customer Success Manager
3 weeks ago
Mumbai, Maharashtra, India, Maharashtra Altudo Full timeBe part of a high-growth digital and customer experience consulting firm that is growing by over 50% in the last year and is forecasting growth of 50% year on year in the next two years.Altudo Rainmakers is a high-performance team that has clocked 80% YoY growth and seeks to blitz its growth in the coming year. This opportunity is for that high achieving...
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Customer Success Manager
3 weeks ago
Pune, Maharashtra, India, Maharashtra enreap Full timeJD – Reselling | 4–5 yrs exp Customer Success Manager – Software Reselling (4–5 years experience) The CSM – License Reseller will play an important role in selecting, managing, and building an Atlassian and DevOps tools reseller community to generate revenue and expand Enreap's license coverage. The successful candidate will be dynamic and...
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Customer Success Manager
3 weeks ago
Mumbai, Maharashtra, India, Maharashtra HRipple Solutions Full time: / : Mumbai- Kandivali : 0 – 3 years : 5 days a week from office : 2 rounds (Telephonic & In-person) : Immediate joining preferred :We are a fast-growing, AI-first HR tech team transforming how businesses engage, train, and upskill their frontline workforce. Our mission is to scale from 1 million to 10 million users by building next-generation...
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Customer Success Specialist
3 weeks ago
Mumbai, Maharashtra, India, Maharashtra Zafify Full timeThe ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face....
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Customer Success Manager
5 days ago
Mumbai, Maharashtra, India Livspace Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the RoleA Customer Success Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.ResponsibilitiesCoordinate and work with internal stakeholders - Sales, Design,...
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Customer Success Manager
7 days ago
Mumbai, Maharashtra, India clevertap Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description About the Role: As a Customer Success Manager you will be responsible for providing complete support to the CleverTap customers on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management. What will you do:Drive the product adoption...
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Customer Success Manager
2 weeks ago
Mumbai, Maharashtra, India Praan Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...
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Customer Success Manager
2 weeks ago
Mumbai, Maharashtra, India WATI Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect...
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Customer Success Manager
7 days ago
Mumbai, Maharashtra, India Linkedin Technology Information Pvt Ltd Full timeCustomer Success Manager, LinkedIn Talent Solutions [10 Month Contract] Company Description LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable...
