Customer Success Manager
8 hours ago
Be part of a high-growth digital and customer experience consulting firm that is growing by over 50% in the last year and is forecasting growth of 50% year on year in the next two years.Altudo Rainmakers is a high-performance team that has clocked 80% YoY growth and seeks to blitz its growth in the coming year. This opportunity is for that high achieving individual who will be responsible for the next phase of Altudo’s growth by driving business and strategic account growth. You will build relationships with decision makers and influencers (CIO/CMO/CDO etc.) including leaders from World class SaaS Unicorn Product companies in leading Martech and digital B2B space.The individual will be responsible for developing, executing, and owning a long- term account strategy for customers. You will be responsible for retention and expansion of accounts in addition to driving adoption of our Market Intelligence solutions in core processes across the business. You will own the relationship with customers and key decision makers helping them with reaching business goals and KPIs leveraging market intelligence and our consulting services.The compensation will be fixed base + variable.Core ResponsibilitiesManage and develop long-term partnerships with some of the biggest brands in the world. Increase renewal rates by owing up the revenue numbers.Manage relationship with account users regarding engagement and product adoption in order to exceed commercial targets.Identify and lead up-sell and cross-sell opportunities to drive new business growth through greater advocacy and reference-ability.Influence future lifetime value through higher product adoption, customer satisfaction and overall engagement.What will I bring to the team?Excellent communication and presentation skill.Strong understanding of SAAS.Ability to run commercial discussionsMinimum 4+ years of commercial experience navigating renewals and upsells.Excellent communication and presentation skillsAbility to influence, confidently handle objections, and resolve customer issues.Experience in account management.Experience in managing multi departmental accounts.Good to have knowledge of ISMS.Experience in engaging with CX level executives in organizations.Deep understanding of value drivers in recurring revenue business models.Team player able to effectively interact with colleagues and business partners across the company.What’s in it for you?Accelerated growth, quarterly reviews and half yearly promotions for high achiever.Be part of a high potential, high performing digital transformation culture and customer experience consulting company which grew 80% year on year in last 2 years.A proven playbook to set you up for success: we've got your back.A rewarding compensation plan with uncapped incentives - you win, we win.
-
Customer Success Manager
8 hours ago
Mumbai, Maharashtra, India, Maharashtra Netradyne Full timeJob Title – Customer Success Manager (Mumbai) Experience – 8+ years of experience Location – Mumbai Primary Responsibility: The primary responsibility of a CSM is to ensure that customers benefit from using our devices and achieve their key success metrics.Onboarding:Assist customers in getting started with the solution by providing comprehensive...
-
Customer Success Manager
8 hours ago
Pune, Maharashtra, India, Maharashtra enreap Full timeJD – Reselling | 4–5 yrs exp Customer Success Manager – Software Reselling (4–5 years experience) The CSM – License Reseller will play an important role in selecting, managing, and building an Atlassian and DevOps tools reseller community to generate revenue and expand Enreap's license coverage. The successful candidate will be dynamic and...
-
Customer Success Manager
8 hours ago
Mumbai, Maharashtra, India, Maharashtra HRipple Solutions Full time: / : Mumbai- Kandivali : 0 – 3 years : 5 days a week from office : 2 rounds (Telephonic & In-person) : Immediate joining preferred :We are a fast-growing, AI-first HR tech team transforming how businesses engage, train, and upskill their frontline workforce. Our mission is to scale from 1 million to 10 million users by building next-generation...
-
Customer Success Specialist
8 hours ago
Mumbai, Maharashtra, India, Maharashtra Zafify Full timeThe ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face....
-
Customer Success Manager
5 days ago
Mumbai, Maharashtra, India Livspace Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the RoleA Customer Success Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.ResponsibilitiesCoordinate and work with internal stakeholders - Sales, Design,...
-
Customer Success Manager
4 weeks ago
Mumbai, Maharashtra, India Netradyne Full timeJob Title – Customer Success Manager (Mumbai)Experience – 8+ years of experienceLocation – MumbaiPrimary Responsibility: The primary responsibility of a CSM is to ensure that customers benefit from using our devices and achieve their key success metrics.Onboarding:- Assist customers in getting started with the solution by providing comprehensive...
-
Customer Success Manager
1 week ago
Mumbai, Maharashtra, India clevertap Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description About the Role: As a Customer Success Manager you will be responsible for providing complete support to the CleverTap customers on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management. What will you do:Drive the product adoption...
-
Customer Success Manager
4 weeks ago
Mumbai, Maharashtra, India Praan Full timeAbout Praan Praan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients. Role Overview As a Customer Success Manager at Praan, you will be the primary point of contact for our...
-
Customer Success Manager
6 days ago
Mumbai, Maharashtra, India Netradyne Full time ₹ 12,00,000 - ₹ 36,00,000 per yearNetradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising,...
-
Customer Success Manager
2 weeks ago
Mumbai, Maharashtra, India People Equation Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRole: Customer Success ManagerLocation: MumbaiIndustry: HR Tech / SaaSExperience Level: 4-8 years preferredWhat Were Looking ForWe're seeking a dynamic Customer Success Manager who thrives in fast-paced SaaS environments and knows how to build lasting relationships with CXOs and business leaders. If you're passionate about client success, concept selling,...
