Customer Experience Manager

2 days ago

Bangalore Urban Karnataka India, IN ZARA Full time

Being a CEM, the roles and responsibilities are:

1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.

2. Improve customer service experience, create engaged customers and facilitate organic growth.

3. Take ownership of customer issues and follow problems through to resolution.

4. Meeting with other managers to discuss possible improvements to customer service.

5. Supervise and train the staff members to provide highest standards of customer service.

Requirement:

-Good knowledge of the company, the brand and the store they are applying for. -Passion for people and processes. -Systematic organized approach to work. -Flexibility and problem solving ability. -Has initiative to identify problems and opportunities to be proactive.

-Ability to handle pressure and react quickly to situations. -Uses initiative to make timely decisions in challenging conditions and circumstances.

-Self-motivated and ability to motivate others.

-Tenacious and resilient. -Ability to lead by example, motivate and develop employees.

-Ability to work autonomously and as part of a team.

-Excellent communication skills.

  • Customer Retention

    2 days ago

    Bangalore Urban, Karnataka, India, IN Rapido Full time

    Work Location: BangaloreReports To: Senior ManagerOur Cause: Rapido is India’s largest bike taxi player focused on solving the first and last-mile connectivity problem for India. The primary focus is mobility and changing all facets of mobility across India. We believe that 2 Wheelers are the right mode of transport for developing countries like India and...

  • Assistant Manager Operations

    2 weeks ago

    Bangalore Urban, Karnataka, India, IN IGT Solutions Full time

    Position: Assistant Manager – (Operations)Department: Operations (International Process)About IGT SolutionsIGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global...

  • User Experience Designer

    2 weeks ago

    Bangalore Urban, Karnataka, India, IN JoVE Full time

    JoVE is the world-leading producer and provider of video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges such as and leading biopharma companies, including such leaders as Harvard, MIT, Stanford and Yale, IIT, IISc etc . As a growing company, with offices in the...

  • Customer Success Executive

    4 days ago

    Bangalore Urban, Karnataka, India, IN Karix Full time

    Job Role: Sr. Executive - Customer SuccessJob Location: Bangalore Job Responsibilities:Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on drivingjoint success.Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs.Act as...

  • Senior User Experience Designer

    2 days ago

    Bangalore Urban, Karnataka, India, IN redBus Full time

    Design at RedBus:Designers lead the full lifecycle of their designs across all platforms, collaborate with product managers on strategy, participate in research to test and validate designs, and partner with engineering to make everything come to life.What We Look For:We’re looking for an experienced product designer who loves and has had success in...

  • Manager - Product Management

    2 weeks ago

    Bangalore Urban, Karnataka, India, IN Capital One Full time

    Job DescriptionAt Capital One India, we work in a fast paced and intellectually rigorous environment to solve fundamental business problems at scale. Using advanced analytics, data science and machine learning, we derive valuable insights about product and process design, consumer behavior, regulatory and credit risk, and more from large volumes of data, and...

  • Store Manager

    2 days ago

    Bangalore Urban, Karnataka, India, IN The Hiring Company Full time

    Job Description: Store Manager – Company (Bengaluru)Role SummaryThe Store Manager is responsible for managing the end-to-end operations of the company store in Bengaluru. The role focuses on achieving sales targets, maintaining brand standards, delivering an exceptional customer experience, managing store staff, and ensuring smooth day-to-day operations...

  • Customer Service Executive

    4 days ago

    Bangalore Urban, Karnataka, India, IN United Breweries Ltd. Full time

    Key Responsibilities:Call Center Supervision and TrainingMonitor day-to-day operations of call center agents handling consumer and customer complaintsTrain new and existing agents on standard operating procedures (SOPs), complaint categories, and platform usageConduct periodic refreshers and quality audits to ensure compliance with expected...

  • Associate - Onboarding Manager

    2 weeks ago

    Bangalore Urban, Karnataka, India, IN UrbanPiper Full time

    Associate - Onboarding Manager (US)BangaloreAbout UrbanPiper: UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage/automate their online presence be it on their own websites/apps or any of the leading food delivery platforms — Zomato, Swiggy, Amazon Foods Deliveroo, Talabat,...

  • Case Collection Manager

    4 days ago

    Bangalore Urban, Karnataka, India, IN GameChange Solar Full time

    Job Summary:The Case Collection Manager will be responsible for overseeing the end-to-end process of case entry, tracking, and resolution across the organization. This role ensures that all cases are logged accurately, processed in a timely manner, and escalated appropriately to meet service level agreements (SLAs). The Case Collection Manager will act as...