
Customer Service Executive
4 days ago
Key Responsibilities:
Call Center Supervision and Training
Monitor day-to-day operations of call center agents handling consumer and customer complaints
Train new and existing agents on standard operating procedures (SOPs), complaint categories, and platform usage
Conduct periodic refreshers and quality audits to ensure compliance with expected standards
Complaint Logging Quality
Ensure every complaint logged in the system has all the necessary fields and supporting information for timely closure
Review complaint entries and coordinate with field teams for any missing inputs
Identify patterns in ticket errors or gaps and address them through targeted training
Ticket Monitoring & Feedback Loop
Monitor ticket queues to ensure first responses are sent to consumers & customers within defined SLAs
Escalate any delays or process deviations to the CX PMO or relevant team
Support in collecting and collating consumer feedback on the complaint experience
Key Skills & Competencies:
Strong interpersonal and team supervision skills
Attention to detail, especially in process compliance and data quality
Ability to train and motivate frontline staff
Proficient in Excel/Google Sheets; familiarity with ticketing platforms (e.g., Freshdesk, Salesforce) is a plus
Good written and verbal communication in English; regional languages preferred for better agent interaction
-
Customer Success Executive
4 days ago
Bangalore Urban, Karnataka, India, IN Karix Full timeJob Role: Sr. Executive - Customer SuccessJob Location: Bangalore Job Responsibilities:Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on drivingjoint success.Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs.Act as...
-
Client Services Executive
2 weeks ago
Bangalore Urban, Karnataka, India, IN Stirred Creative Full timeExperience:· Number of years: 0-1 years· Role/experience: Account Executive (Client Servicing)· Education: Graduate in Business Management/ Marketing/ Mass Communication or a related field required.Skills and requirements:· Excellent communication skills (written and spoken English)· Time management skills· Ability to multi-task · Collaborative...
-
Service Delivery Engineer
4 days ago
Bangalore Urban, Karnataka, India, IN Millennium Technology Services Full timeResponsibilities Building a personal relationship with key client staff;Successful Service Delivery;SLA achievement and high level of customer satisfaction;Good communication around issues and opportunities - get things done, make things happen;Building service reports;Technical documents update and arrangement.Internal technical training to team and...
-
Customer Experience Manager
2 days ago
Bangalore Urban, Karnataka, India, IN ZARA Full timeBeing a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer...
-
Bangalore Urban, Karnataka, India, IN Maneva Consulting Pvt. Ltd. Full timeProvide L1 support for Oracle Cloud PLM-Product Development (PD) / Product Data Hub (PDH) ● Hand-on experience with Oracle Fusion product life cycle configurations, and customization management and support ● Perform API integration testing, configuring Oracle PDH application components ● Deliver post-production support/hypercare service ● Create...
-
Customer Retention
2 days ago
Bangalore Urban, Karnataka, India, IN Rapido Full timeWork Location: BangaloreReports To: Senior ManagerOur Cause: Rapido is India’s largest bike taxi player focused on solving the first and last-mile connectivity problem for India. The primary focus is mobility and changing all facets of mobility across India. We believe that 2 Wheelers are the right mode of transport for developing countries like India and...
-
Director of Cloud Platform Services
2 weeks ago
Bangalore Urban, Karnataka, India, IN eBay Full timeAt eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass,...
-
Executive Assistant
4 days ago
Bangalore Urban, Karnataka, India, IN Unacademy Full timeRole: Executive AssistantLocation : BangaloreResponsibilitiesConserves executive’s time by reading, researching and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications .Maintains a repository of Investments across multiple domains in an efficient manner.Calendar Management - Maintains...
-
AVP - Finance - Business support services
2 weeks ago
Bangalore Urban, Karnataka, India, IN ANSR Full timeAVP – Finance BSSAbout the Role: We are seeking a highly experienced and visionary Finance Transformation Leader to drive large-scale finance transformation initiatives across our Global Capability Center (GCC) operations. This role will focus on modernizing finance functions, enhancing operational efficiency, ensuring regulatory compliance, and aligning...
-
Sales Executive
4 days ago
Bangalore Urban, Karnataka, India, IN NexionPro Services Full timeJob Title: AWS Cloud Sales SpecialistCompany: NexionPro LLPLocation: BangaloreExperience: 2 to 5 YearsJob Summary:As an AWS Cloud Sales Specialist at NexionPro, you will be responsible for managing the end-to-end sales process—from cold calling and lead generation to client meetings and closing deals. You will work closely with prospects to understand...