Store Manager

2 days ago

Bangalore Urban Karnataka India, IN The Hiring Company Full time

Job Description: Store Manager – Company (Bengaluru)

Role Summary

The Store Manager is responsible for managing the end-to-end operations of the company store in Bengaluru. The role focuses on achieving sales targets, maintaining brand standards, delivering an exceptional customer experience, managing store staff, and ensuring smooth day-to-day operations with profitability.

Key Responsibilities

Sales & Business Development

  • • Drive and achieve store sales targets and KPIs.
  • • Monitor daily, weekly, and monthly sales reports and take corrective actions.
  • • Implement local marketing activities and promotional campaigns to increase footfall.
  • • Identify opportunities to enhance customer engagement and sales conversion.
  • • Ensure strong visual merchandising that aligns with brand positioning.

Customer Experience

  • • Ensure a world-class shopping experience through personalized customer service.
  • • Resolve customer queries and escalations effectively.
  • • Encourage team members to build long-term relationships with customers.
  • • Monitor NPS (Net Promoter Score), feedback, and implement improvements.

Store Operations

  • • Oversee store opening and closing procedures, billing, cash management, and stock reconciliation.
  • • Ensure adherence to company SOPs and operational guidelines.
  • • Manage inventory levels, product replenishment, and prevent stock-outs or overstocking.
  • • Maintain visual merchandising, cleanliness, and hygiene as per company standards.
  • • Coordinate with the Area/Cluster Manager for operational support and updates.

Team Leadership

  • • Recruit, train, and motivate store staff to deliver performance excellence.
  • • Conduct daily briefings, goal-setting, and performance appraisals.
  • • Foster a positive and productive work environment focused on teamwork and accountability.
  • • Schedule shifts and manage manpower to ensure adequate coverage during peak hours.

Financial Management

  • • Manage store-level P&L and ensure profitability.
  • • Control operational expenses, minimize shrinkage, and reduce wastage.
  • • Track key financial metrics such as sales per square foot, basket size, and gross margin.

Compliance & Audit

  • • Ensure compliance with company policies, statutory regulations, and safety standards.
  • • Maintain documentation for audits, inventory checks, and cash transactions.
  • • Conduct periodic self-audits to ensure process adherence and loss prevention.

Market Awareness

  • • Stay updated on local market trends, competitor activity, and customer preferences.
  • • Share insights with regional teams to improve product mix or local campaigns.

Qualifications & Experience

• Graduate in Business, Retail, Commerce, or related field. MBA preferred.

• 3–6 years in premium/lifestyle/fashion retail, with at least 2 years in a store leadership role.

• Leadership, sales acumen, customer service, team management, visual merchandising, and data-driven decision-making skills.

• Proficiency in POS, MS Office, and basic inventory management software.

• Willingness to work weekends, holidays, and flexible hours as per store schedule.

Key Performance Indicators (KPIs)

  • • Achievement of sales targets and conversion rates
  • • Customer satisfaction and feedback scores (NPS)
  • • Inventory accuracy and shrinkage control
  • • Store profitability and cost control
  • • Staff performance and retention
  • • Visual merchandising and audit compliance

Salary & Benefits (Indicative)

• Salary upto 5 lacs

• Monthly incentives linked to sales and performance

• Standard employee benefits (PF, ESI, insurance)

• Staff discounts, uniform, and learning programs

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