Delivery Manager

20 hours ago

Kolkata West Bengal India, West Bengal Tata Consultancy Services Full time

About the Role:Role - Delivery ManagerLocation - KolkataExperience range - 10 to 15 years Qualification - Accounting & Finance - B.Com/ M.Com, ICWA, CAResponsibilities:Customer Management Manage Client relationships.Lead Client meetings and discussions - Govern, Review, drive and manage Client defined SLAs and internal metrics for the Product.Work closely with multiple Client Stakeholders to understand various business requirements.Pro-active approach towards planning and execution to meet customer's expectations.Develop and drive service improvements based on RCA’s, trends and customer inputs.Delivery Management Analyze daily performance indicators, encourage awareness and drive performance improvements.Drive strategies towards consistent performance as per agreed SLAs and continuous improvement.Ensure appropriate Staffing and future pipeline.Establish clear internal and external governance structure.Front end customer and lead periodic review discussions.Provide leadership, guidance and feedback on individual and team performance.Maintain strong relationships with internal / external stakeholders and address business needs effectively.Drive adherence to audits and compliance requirements.Understand project cost and budget gross margin, revenue and cost levers. Lead P&L for the location.Manage Escalation and resolution handling.Behavioral Competencies:Customer focus, Drive for results in a team and ability to take ownership.Strong analytical skills.Flair and ability to evaluate business opportunities and make sound business judgements.Relationship building and networking skills.Strong communication and presentation skills.Ability to complete a assignment/ job within stipulated timeline.Flair for comprehending the finance documents.Strong Team player, ability to manage conflicts.Ability to mentor and guide teams.Strong execution skills with focus on clear, realistic action steps and timelines.Others:Good facilitation skills, strong verbal and written communication.Ability to work effectively in ambiguity, shifting priorities and multiple deadlines.Possess excellent interpersonal skills, open to all available shifts.

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