Delivery Executive

2 days ago


Kolkata, West Bengal, India Sevora Technologies Private Limited Full time

Sevora is India's first experiential fashion e-commerce platform, redefining how customers discover, shop, and experience fashion. We combine technology, personalization, and premium doorstep service — offering curated designer pieces, try-at-home experiences, and tailor-made fashion solutions.

We are looking for a Delivery Executive who will serve as the face of Sevora during each customer interaction, ensuring every delivery reflects our brand's high standards of service, presentation, and reliability.

Key Responsibilities

  • Deliver customer orders (apparel, accessories, tailor-made pieces) safely and on time.
  • Represent Sevora's premium brand experience with professionalism and courtesy at every doorstep interaction.
  • Coordinate with stylists, warehouse, and operations teams for order dispatch, pickup, and exchanges.
  • Handle luxury fashion products carefully to maintain quality and presentation.
  • Collect payments or customer acknowledgments when applicable.
  • Update delivery status using Sevora's delivery app/system in real-time.
  • Manage return orders, try-at-home pickups, and size exchanges efficiently.
  • Report customer feedback, delivery issues, or special requests to the Operations Manager.
  • Maintain grooming, hygiene, and brand uniform standards.

Requirements

  • Education: Graduate (preferred) or 12th pass with relevant experience.
  • Experience: 1–3 years in delivery operations (fashion, retail, or premium e-commerce preferred).
  • Languages: Must be fluent in Bengali, Hindi, and English.
  • License: Valid two-wheeler driving license; own vehicle preferred.
  • Skills:
  • Good communication and customer service etiquette.
  • Familiarity with local routes and navigation apps.
  • Presentable, responsible, and punctual.
  • Ability to handle high-value fashion items with care.

Compensation & Benefits

  • Salary Range: ₹20,000 – ₹25,000 per month (based on experience and performance).
  • Attractive incentives and performance bonuses for exceptional service and timely deliveries.
  • Fuel and mobile allowance provided.
  • Brand-provided uniform and professional training.
  • Growth opportunities within the Operations & Customer Experience department.

Reporting To: Supply Chain Head

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person



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