Delivery Manager

4 weeks ago


Kolkata West Bengal India, West Bengal Tata Consultancy Services Full time

Functional Title: Delivery ManagerLocation: Mumbai/KolkataJob Requirement:Customer ManagementManage Client relationships. Lead Client meetings and discussions - Govern, Review, drive and manage Client defined SLAs and internal metrics for the Product.Work closely with multiple Client Stakeholders to understand various business requirementsPro-active approach towards planning and execution to meet customer's expectationsDevelop and drive service improvements based on RCA’s, trends and customer inputsDelivery ManagementAnalyze daily performance indicators, encourage awareness and drive performance improvementsDrive strategies towards consistent performance as per agreed SLAs and continuous improvementEnsure appropriate Staffing and future pipelineEstablish clear internal and external governance structureFront end customer and lead periodic review discussionsProvide leadership, guidance and feedback on individual and team performanceMaintain strong relationships with internal / external stakeholders and address business needs effectivelyDrive adherence to audits and compliance requirementsUnderstand project cost and budget gross margin, revenue and cost levers. LeadP&L for the location.Manage Escalation and resolution handling.Behavioral Competencies:Customer focus, Drive for results in a team and ability to take ownershipStrong analytical skills.Flair and ability to evaluate business opportunities and make sound business judgementsRelationship building and networking skillsStrong communication and presentation skillsAbility to complete a assignment/ job within stipulated timelineFlair for comprehending the finance documentsStrong Team player, ability to manage conflictsAbility to mentor and guide teams.Strong execution skills with focus on clear, realistic action steps and timelinesOthersGood facilitation skills, strong verbal and written communicationAbility to work effectively in ambiguity, shifting priorities and multiple deadlinesPossess excellent interpersonal skills, open to all available shifts.


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