Voice coach

Role & responsibilities The Voice Coach will be responsible for developing and delivering comprehensive coaching programs for our customer service and retention associates. This role will primarily focus on refining verbal communication, active listening, empathy, persuasion, and conflict resolution skills to improve customer satisfaction, reduce churn, and...

We are looking for an experienced Voice and Accent (V&A) Communication Coach to join our Language & Communication Excellence team in Hyderabad.This is an individual contributor role responsible for coaching employees to enhance their spoken English, pronunciation, fluency, and communication effectiveness in client-facing and operational environments.Roles...

Roles and responsibilities:Conduct Transactional audits as per control plan to meet targeted accuracy and timelinessProvide Feedback and suggestions for improvementPublish Dashboards at defined intervalsPublish compliance dashboards as per planFlexibility and Availability for any ad-hoc business requirementEnsure Confidentiality, Availability and Integrity...

training to team members to enhance their communication skillsDevelop communication programs tailored to the needsMonitor evaluate effectiveness of training programs Support team members in improving performance in chat email & voice processes Required Candidate profileExceptional spoken written EnglishExp in chat email voice processes mandatoryStrong...

Voice & Accent Trainer (BPO — Voice & Chat)About the CompanyChowdhuryX  a fast-growing startup BPO focused on delivering high-quality voice and chat support to US clients. We pride ourselves on strong client relationships, fast onboarding, and high-performance teams. This role requires extra dedication, flexibility, and a hands-on approach.Role SummaryWe...

The role involves conducting intensive Voice & Accent (V&A) and soft skills sessions during onboarding, providing one-on-one coaching for live call improvement, and monitoring call quality to maintain high service standards.

Are you an experienced professional in an International Voice or UK Process?Join our UK International Voice Process Team and grow your career with a dynamic, global support environmentRole OverviewAs a Customer Support Specialist, you will be the first point of contact for UK-based customers delivering exceptional support through effective communication,...

We are looking for a skilled VNA Trainer to conduct Voice & Accent training for our Domestic BPO team. The ideal candidate should have strong communication skills, the ability to train entry-level and experienced agents, and a good understanding of customer service standards in the BPO industry.Key Responsibilities:Conduct Voice & Accent (VNA) training for...

Manages all performance of the SD Technicians in a 24/7 x 365 call center and carries out thestrategy of the Helpdesk to assure performance as required and defined by the Service DeskManager. Ensures adherence by all SD Technician Staff members to Helpdesk policies andprocedures. Supervises and ensures development of Helpdesk representatives; resolves...

Job Overview:We are looking for a dynamic Team Leader experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations.Key Responsibilities:Lead a team of 20+ agents in an international voice support environment. Monitor and manage...