Customer Relationship Management Manager

9 hours ago

North Goa Goa India, Goa Self-employed Part time


Employment Type: [Full-time / Part-time / Contract]

Company Overview:

Our organization is committed to delivering exceptional customer experiences and fostering lasting relationships with our clients. We aim to drive growth through tailored customer engagement strategies, utilizing cutting-edge CRM tools and analytics.

Role Summary:

We are looking for an experienced CRM Specialist responsible for managing and optimizing our Customer Relationship Management system. You will play a pivotal role in enhancing customer satisfaction, streamlining client interactions, and ensuring the accuracy and effectiveness of customer data.

Key Responsibilities:

  • Manage and maintain the CRM platform, ensuring data accuracy, integrity, and accessibility.
  • Develop and implement customer segmentation strategies to optimize marketing and sales initiatives.
  • Analyze CRM data to generate insights and provide recommendations for improving customer engagement, retention, and satisfaction.
  • Collaborate with sales, marketing, and customer service teams to identify opportunities and improve workflows.
  • Design and execute automated campaigns and workflows within the CRM to enhance customer experience.
  • Prepare regular CRM reports highlighting key metrics, trends, and opportunities for improvement.
  • Provide ongoing CRM training and support to internal teams to ensure effective utilization of CRM tools.
  • Identify and troubleshoot CRM issues, coordinating with technical teams for prompt resolution.

Qualifications:

  • Bachelor’s degree in Marketing, Business Administration, Information Systems, or related field.
  • 2-4 years of proven experience managing CRM systems (e.g., Salesforce, Zoho, HubSpot, Microsoft Dynamics).
  • Demonstrated proficiency in CRM analytics and reporting tools.
  • Excellent understanding of customer segmentation, campaign management, and customer lifecycle strategies.
  • Strong analytical skills with the ability to interpret and leverage CRM data effectively.
  • Excellent communication and interpersonal skills.

Preferred Skills:

  • CRM certifications (e.g., Salesforce Certified Administrator, HubSpot CRM Certification).
  • Experience with integration of CRM systems with other digital platforms (e.g., marketing automation, social media, ERP).
  • Familiarity with SQL or database management.

Personal Attributes:

  • Detail-oriented with excellent organizational and time-management skills.
  • Strategic thinker capable of identifying and leveraging opportunities.
  • Collaborative and effective team player.
  • Adaptable and proactive in resolving issues and improving processes.

Compensation and Benefits:

  • Competitive salary commensurate with experience
  • Performance incentives
  • Comprehensive health insurance
  • Professional growth and learning opportunities
  • Positive and inclusive work environment


  • Customer Support Executive

    9 hours ago

    North Goa, Goa, India, Goa The Stack Full time

    Customer Support ExecutiveLocation: Goa (Full-time, In-office)Company: The StackAbout The StackThe Stack is a venture backed efficacy-driven wellness brand built on clinical science, transparency, and global quality standards. We serve a discerning customer base that values credibility, clarity, and premium execution. As we scale, we are looking for Customer...

  • Deputy Manager

    9 hours ago

    North Goa, Goa, India, Goa Unichem Laboratories Limited Full time

    Experience - 10 to 16 years Qualification - M.Sc. (Chemistry)Responsibilities Review change controls deviations and other quality system investigations across locations and send them for approval.Review vendor qualification documents including vendor questionnaires and interact with the related departments to ensure documentation is completed as per the...

  • Physiotherapist

    9 hours ago

    North Goa, Goa, India, Goa VLCC Full time

    Job Opportunity: Physiotherapist – VLCC ClinicsLocation: GoaExperience: Fresher / 0–3 YearsEducation: BPT / MPT / Graduate Diploma in Physiotherapy or Exercise & Sports SciencePreference: Female candidatesAbout the RoleJoin VLCC’s mission of transforming lives through wellness. As a Physiotherapist, you’ll deliver safe, effective slimming and...

  • Senior Executive Administrative

    9 hours ago

    North Goa, Goa, India, Goa Isprava Full time

    Isprava is the largest and fastest growing luxury holiday home developer in India.Isprava specializes in the design, construction and refurbishment of sophisticated luxury home for discerning individuals. We are passionate about luxury, and take pride in creating stunning, inspirational holiday homes.A typical Isprava home is designed by leading...

  • Executive Assistant to Chief Executive Officer

    9 hours ago

    North Goa, Goa, India, Goa Team Computers Full time

    2 Positions: EA to CEOLocation: Delhi & GoaExperience Required: 10+ ExperienceEA to CEOJob Description10+ years of experience as EA to senior leadershipFlexible with working hours (Monday–Saturday)Local travelling is required in this role.Excellent communication and coordination skills, strong sense of discretion, ownership, and attention to detailSmart,...

  • Front Desk Executive

    9 hours ago

    North Goa, Goa, India, Goa ALTR NATIV Full time

    About ALTR NATIVALTR NATIV is a social lifestyle hotel in Morjim that merges hospitality, community, and creativity. Designed for modern travelers, the property blends a boutique stay with vibrant social spaces, music, art, and curated events.Role OverviewAs the Host at ALTR NATIV, you are the first and last touchpoint of the guest experience. You embody the...

  • Customer Service Executive

    3 days ago

    Goa Velha, Goa, India ADI Group Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Customer Service ExecutiveFEMALES ONLYNorth GOA20-30K per month Work from office Graduation preferably in Travel and Tourism/ Hospitality.2-5 years experience in customer relations preferably in from front office or travel agency.About the role:As a Customer Relations Executive , you will be responsible for driving online sales for our EVTours. You need to...

  • Management Trainee

    6 days ago

    Goa Velha, Goa, India MhyMatch Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Location: GoaMode of Work: In-officeBrief Overview of the Job Description:Our client, a leader in the concrete equipment manufacturing industry, is seeking a motivated and enthusiastic Management Trainee. This role is designed to develop future leaders within the organization by providing comprehensive training across various departments. The program aims to...

  • Plant Maintenance Manager

    3 days ago

    Goa Velha, Goa, India MhyMatch Full time ₹ 2,00,00,000 - ₹ 2,50,00,000 per year

    Location: GoaMode of Work: In-officeBrief Overview of the Job Description: Responsible for ensuring the optimal functioning of plant machinery and utilities, maintaining facilities, and managing new project support to meet timely ramp-up of equipment and machinery.Key Responsibility: Develop and execute maintenance strategies.Plan preventive...

  • Sales Manager/ Executive/ Officer Retail

    3 days ago

    Goa Velha, Goa, India JAT Global Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Company Description JAT Global (Pvt) Ltd, India is a subsidiary of JAT Holdings (Pvt) Ltd; a Sri Lankan conglomerate offering products for wood, surface and construction needs Job Description Map potential customers and generate leads for the organization for an area /territory for the Retail verticalTo ensure a fulfilling, long-term partnership with...