Customer Support Executive

8 hours ago

North Goa Goa India, Goa The Stack Full time

Customer Support Executive

Location: Goa (Full-time, In-office)

Company: The Stack


About The Stack

The Stack is a venture backed efficacy-driven wellness brand built on clinical science, transparency, and global quality standards. We serve a discerning customer base that values credibility, clarity, and premium execution. As we scale, we are looking for Customer Support Executives who will deliver an exceptional service experience across digital communication channels.


Role Overview


You will be the primary point of contact for customers across email, WhatsApp, and phone. This role requires strong written and verbal communication, patience, empathy, and a structured problem-solving approach. You will manage product information queries, shipping and order status requests, and work closely with our logistics and warehousing partners to ensure timely resolutions.


Key Responsibilities


  • Respond to customer inquiries across email, WhatsApp, and phone with clarity, professionalism, and empathy.
  • Provide accurate product information and support customers in understanding usage, benefits, and related queries.
  • Manage order status communication end-to-end including dispatch, tracking, delivery issues, and returns/exchanges.
  • Coordinate with our third-party warehouse and logistics teams to resolve escalations, delivery delays, or fulfillment errors.
  • Create customer tickets, track progress, and follow up until successful closure.
  • Build and maintain customer experience SOPs and response templates to enhance consistency and efficiency.
  • Maintain customer records and support documentation.
  • Identify recurring issues, customer feedback themes, and improvement opportunities for the operations and product teams.
  • Represent The Stack’s values of evidence-based clarity, transparency, and customer trust in all interactions.


Requirements


  • 1-4 years of experience in customer support or service roles (D2C, FMCG, e-commerce, or logistics preferred).
  • Strong written and verbal communication skills.
  • Comfortable handling customer calls and resolving issues independently.
  • Ability to work with urgency and manage multiple conversations simultaneously.
  • Experience coordinating with logistics/3PL partners is a plus.
  • Basic Excel or Google Sheets skills.
  • A calm, solution-focused and empathetic approach to customers.


What We Offer


  • Opportunity to be the voice of a premium science-backed consumer brand.
  • Direct impact on customer experience and brand loyalty.
  • Growth path toward senior support, community, or operations roles.
  • Supportive and transparent work environment.


Work Setup


  • Full-time in-office role based in Goa.
  • Monday to Friday (with flexibility based on customer needs).


How to Apply


Send your CV to support@thestack.club with the subject Customer Support Executive – Goa and a short note on why you’d like to join The Stack.



  • Customer Relationship Management Manager

    8 hours ago

    North Goa, Goa, India, Goa Self-employed Part time

    Employment Type: [Full-time / Part-time / Contract]Company Overview: Our organization is committed to delivering exceptional customer experiences and fostering lasting relationships with our clients. We aim to drive growth through tailored customer engagement strategies, utilizing cutting-edge CRM tools and analytics.Role Summary: We are looking for an...

  • Executive Assistant to Chief Executive Officer

    8 hours ago

    North Goa, Goa, India, Goa Team Computers Full time

    2 Positions: EA to CEOLocation: Delhi & GoaExperience Required: 10+ ExperienceEA to CEOJob Description10+ years of experience as EA to senior leadershipFlexible with working hours (Monday–Saturday)Local travelling is required in this role.Excellent communication and coordination skills, strong sense of discretion, ownership, and attention to detailSmart,...

  • Senior Executive Administrative

    8 hours ago

    North Goa, Goa, India, Goa Isprava Full time

    Isprava is the largest and fastest growing luxury holiday home developer in India.Isprava specializes in the design, construction and refurbishment of sophisticated luxury home for discerning individuals. We are passionate about luxury, and take pride in creating stunning, inspirational holiday homes.A typical Isprava home is designed by leading...

  • Front Desk Executive

    8 hours ago

    North Goa, Goa, India, Goa ALTR NATIV Full time

    About ALTR NATIVALTR NATIV is a social lifestyle hotel in Morjim that merges hospitality, community, and creativity. Designed for modern travelers, the property blends a boutique stay with vibrant social spaces, music, art, and curated events.Role OverviewAs the Host at ALTR NATIV, you are the first and last touchpoint of the guest experience. You embody the...

  • Customer Service Executive

    3 days ago

    Goa Velha, Goa, India ADI Group Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Customer Service ExecutiveFEMALES ONLYNorth GOA20-30K per month Work from office Graduation preferably in Travel and Tourism/ Hospitality.2-5 years experience in customer relations preferably in from front office or travel agency.About the role:As a Customer Relations Executive , you will be responsible for driving online sales for our EVTours. You need to...

  • Physiotherapist

    8 hours ago

    North Goa, Goa, India, Goa VLCC Full time

    Job Opportunity: Physiotherapist – VLCC ClinicsLocation: GoaExperience: Fresher / 0–3 YearsEducation: BPT / MPT / Graduate Diploma in Physiotherapy or Exercise & Sports SciencePreference: Female candidatesAbout the RoleJoin VLCC’s mission of transforming lives through wellness. As a Physiotherapist, you’ll deliver safe, effective slimming and...

  • Business Development Executive B2B(Corporate )

    3 days ago

    Goa Velha, Goa, India Zyvka Full time ₹ 2,00,000 - ₹ 2,50,000 per year

    Job Description: JOB TITLE: Business Development Executive B2B(Corporate ) COMPANY: TailorSmart EXPERIENCE: 0-5 years  LOCATION: Delhi, Kolkata, Goa and pune COMPENSATION: 25k + Incentives based on performance.  SHIFT TIMING : Flexible (it's a sales job so no shift timing)  NOTICE PERIOD: 3 months INTERVIEW ROUNDS: Two rounds (first round virtual second...

  • Sales Manager/ Executive/ Officer Retail

    3 days ago

    Goa Velha, Goa, India JAT Global Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Company Description JAT Global (Pvt) Ltd, India is a subsidiary of JAT Holdings (Pvt) Ltd; a Sri Lankan conglomerate offering products for wood, surface and construction needs Job Description Map potential customers and generate leads for the organization for an area /territory for the Retail verticalTo ensure a fulfilling, long-term partnership with...

  • Plant Maintenance Manager

    3 days ago

    Goa Velha, Goa, India MhyMatch Full time ₹ 2,00,00,000 - ₹ 2,50,00,000 per year

    Location: GoaMode of Work: In-officeBrief Overview of the Job Description: Responsible for ensuring the optimal functioning of plant machinery and utilities, maintaining facilities, and managing new project support to meet timely ramp-up of equipment and machinery.Key Responsibility: Develop and execute maintenance strategies.Plan preventive...

  • Salesforce Developer

    2 days ago

    Goa Velha, Goa, India JSG Consulting . Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    "" This role is not for India's location. Please apply only if you are willing to apply for the H1B visa (USA) application for 2025.The Salesforce Developer/Sr. Developer is a crucial role within the organization, primarily responsible for the design, development, and implementation of innovative Salesforce solutions that enhance business processes and drive...