Servicenow CMDB

3 weeks ago

Bengaluru Karnataka India, Karnataka People Prime Worldwide Full time

About Company :

They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

About Client:

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.


Job Title: ServiceNow CMDB Developer

Location: Pune,Bengaluru,Coimbatore

Experience Level: 5

Role Overview

We are seeking a skilled and detail-oriented ServiceNow CMDB Developer to join our ITSM team. The ideal candidate will have deep expertise in CMDB architecture, data modeling, and integration strategies within the ServiceNow platform. This role is critical to ensuring the integrity, accuracy, and usability of configuration data across the enterprise.

Key Responsibilities

  • Design, develop, and maintain CMDB structures and workflows in ServiceNow
  • Implement and optimize IRE (Identification and Reconciliation Engine) and ETL mappings for data ingestion
  • Align CMDB architecture with the CSDM (Common Service Data Model) framework
  • Configure and enhance CMDB Workspace for improved visibility and usability
  • Develop intuitive UI components and workflows to support CMDB operations
  • Apply de-duplication and normalization strategies to maintain data quality
  • Establish and manage data certification processes to ensure ongoing accuracy
  • Perform root cause analysis and resolve issues related to CMDB performance and data integrity
  • Collaborate with cross-functional teams to support ITSM, ITOM, and asset management initiatives.

Required Skills & Qualifications

  • Strong hands-on experience with ServiceNow CMDB and related modules
  • Deep understanding of CMDB core concepts, CSDM, and data modeling
  • Proficiency in JavaScript, ServiceNow scripting, and UI policy development
  • Experience with ETL tools, data integration, and reconciliation processes
  • Familiarity with ServiceNow Discovery, Event Management, and IntegrationHub
  • Excellent problem-solving skills and ability to perform root cause analysis
  • Strong communication and documentation abilities

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