Servicenow Lead

2 weeks ago

Hyderabad Telangana India, Telangana VARITE INC Full time
  • In this role, you will design, develop, and deploy autonomous digital agents within the client platform—AI entities that operate as intelligent Scrum Masters and workflow orchestrators.
  • You will work across the full stack of client technology, integrating advanced AI/ML capabilities to create adaptive, predictive, and automated digital experiences.
  • This position requires strong technical expertise, architecture-level thinking, and the ability to collaborate with cross-functional partners including product managers, data scientists, and business stakeholders.
  • This is a unique opportunity to shape the foundation of an agentic digital workforce and influence how enterprises deliver, collaborate, and innovate.

Essential Job Functions:

  • Design, develop, and customize applications across the ecosystem (ITSM, ITOM, SPM, custom apps) to support AI-enhanced workforce capabilities.
  • Build end-to-end components:
  • Backend: Flow Designer, Script Includes, Business Rules, APIs (REST/SOAP), data models
  • Front-end: Service Portal, Now Experience UI Builder, React-based components
  • Integrate external AI services, APIs, and data sources to enable decision automation, predictive insights, and conversational experiences.

AI & Agentic Workforce Enablement

  • Architect and implement autonomous AI agents within ***, including AI-driven Scrum Masters capable of sprint planning, backlog refinement, velocity tracking, and reporting.
  • Develop intelligent automation features such as adaptive recommendations, self-learning behaviors, and dynamic workflow execution.
  • Leverage LLMs, machine learning models, orchestration engines, and automation frameworks to emulate human reasoning and task completion.

Agile Collaboration

  • Collaborate with business stakeholders, Scrum teams, and technical owners to translate requirements into scalable technical solutions.
  • Participate in Agile ceremonies and contribute to backlog refinement, sprint planning, and product demos.
  • Support AI-driven automation for sprint analytics, risk detection, and forecasting.

Qualifications:

Required Skills

  • 5+ years of hands-on servicenow development experience (custom apps, ITSM, ITOM, SPM).
  • Strong proficiency with JavaScript, Glide API, AngularJS/React, HTML/CSS within the servicenow framework.
  • Deep understanding of servicenow architecture: Flow Designer, IntegrationHub, Script Includes, Business Rules, ACLs, CMDB.
  • Full stack development expertise—front-end UI/UX and server-side logic.
  • Experience integrating servicenow with AI/ML systems, LLMs, chatbots, or automation platforms.
  • Demonstrated ability to build autonomous workflows and intelligent automation at scale.
  • Strong knowledge of Agile/Scrum methodologies and their application within client projects.
  • Excellent communication and problem-solving skills, with the ability to translate complex concepts for diverse audiences.

Preferred Qualifications

  • Experience with DevOps toolchains (Git, Jenkins, CI/CD for ServiceNow).
  • ServiceNow certifications such as CAD, CIS (ITSM/CSM/ITOM), or micro-certifications (IntegrationHub, Predictive Intelligence).
  • Background in agent-based AI systems or autonomous digital workforce solutions.

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