Architect (Servicenow)

5 hours ago

Hyderabad Telangana India, Telangana Quess Corp Limited Full time

Job Description – ServiceNow Architect

Job Location: Hyderabad, Bangalore and Pune

Role Overview

The ServiceNow Architect will lead the design, architecture, and governance of a new greenfield ServiceNow platform. This role ensures that all modules—ITSM Pro Plus, SPM, IRM, ITOM+AIOps, ITAM, Workflow Data Fabric, and Enterprise Architecture—are implemented in line with best practices, integrated with enterprise tools, and designed for scalability, automation, and measurable ROI.

Key Responsibilities

• Define end-to-end ServiceNow target architecture and ensure alignment with enterprise IT strategy.

• Lead CMDB design and service mapping to provide a centralized, accurate, and integrated source of truth across IT and business services.

• Assess existing ITAM/ISAM tools and observability initiatives; recommend integrated ServiceNow approach vs. fragmented tools.

• Design solutions for RPA workflow migration (UiPath, Automation Anywhere, Blue Prism) into ServiceNow Data Fabric.

• Establish AI and AIOps automation strategies to reduce L1 support load.

• Create business case, ROI model, and phased roadmap with timeline to value realization.

• Oversee technical delivery, integrations (e.g., AD, Azure AD, JIRA, Finance systems, monitoring tools), and compliance with best practices.

• Mentor developers, analysts, and QA teams to ensure consistent design principles.


Skills and Experience


• 12+ years IT architecture, 8+ years in ServiceNow enterprise delivery.

• Expertise in ITSM Pro Plus, ITOM, ITAM, IRM, and CMDB best practices.

• Experience in greenfield implementations and complex enterprise rollouts.

• Knowledge of AI agents, AIOps, and workflow automation.

• Proven ability to create executive-level business cases, ROI assessments, and roadmaps.

• Excellent communication skills and knowledge of agile processes.

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