Servicenow Architect

2 days ago

Hyderabad Telangana India, Telangana Syncarp Full time

Hiring: ServiceNow Architect

Location: Chennai,Bangalore,Hyderabad,Pune

Experience: 10+ Years | 8+ Years in ServiceNow


About the Role

We are seeking an experienced ServiceNow Architect to lead the design, development, and implementation of enterprise-scale ServiceNow solutions. This role is ideal for someone with deep platform expertise, strong architectural vision.


Primary ServiceNow Skills (Must-Have)

  • Telecom - TSM, OMT, SOMT, TNI
  • Non Telecom - ITSM,CSM,ITOM,CMDB


Key Responsibilities

  • Serve as the technical authority for ServiceNow architecture and platform best practices.
  • Define and drive the platform strategy, roadmap, governance, and design standards.
  • Lead implementation across various modules including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom apps.
  • Ensure platform scalability, performance, security, and seamless integrations.
  • Conduct solution design workshops, architecture reviews, and governance sessions.
  • Collaborate with business and technical stakeholders to translate needs into scalable solutions.
  • Mentor ServiceNow developers and admins; enforce technical excellence.
  • Stay current with latest ServiceNow releases, trends, and marketplace solutions.
  • Ensure compliance with enterprise architecture, ITIL, and security best practices.

Required Qualifications

  • 10+ years of IT experience; 8+ years dedicated to ServiceNow.
  • Strong expertise with ITSM and at least two modules (ITOM, ITAM, HRSD, CSM, GRC, SecOps).
  • Proven experience with ServiceNow integrations (REST, SOAP, APIs, MID Servers).
  • Strong scripting skills: JavaScript, Glide, Flow Designer.
  • Hands-on experience with CMDB, Discovery, and data modeling.
  • Excellent communication, stakeholder management, and problem-solving skills.


⭐ Preferred Qualifications

  • ServiceNow certifications: CSA, CIS (multiple modules), CAD, CTA.
  • Experience with Agile/Scrum methodologies.
  • Exposure to cloud ecosystems: AWS, Azure, GCP.


Why Join Us?

  • Lead enterprise-grade ServiceNow transformations
  • Work with cutting-edge Telco solutions (OSS/BSS)
  • High-impact, architecture-driven role
  • Growth pathway toward ServiceNow Technical Architect (CTA)

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