Staffing Account Manager

Job Scope – Staffing Account Manager (ERP Practice)

Role Type: Sales & Account Management (Staffing)

Practice: ERP Talent Solutions (SAP / Salesforce / Microsoft)

1. Role Purpose

The Staffing Account Manager is responsible for owning, growing, and managing client accounts within the ERP ecosystem. The role focuses on driving T&M staffing revenue, building trusted client relationships, managing end-to-end requirements, and ensuring timely delivery of qualified ERP professionals across SAP, Salesforce, Oracle, Microsoft Dynamics, and related technologies.

2. Key Responsibilities

A. Client Relationship & Account Growth

• Own and manage assigned client portfolios across India & APAC
• Build strong stakeholder relationships (Hiring Managers, Procurement, Vendor Partners, Delivery Leads).
• Identify new opportunities within existing accounts to grow revenue and market footprint.
• Drive weekly review calls, QBRs, and performance updates with clients.
• Maintain high levels of client satisfaction through proactive communication and delivery excellence.

B. Requirement Management

• Receive, analyse, and qualify ERP staffing requirements (SAP modules, Salesforce clouds, Microsoft D365 roles, etc.).
• Translate requirements into actionable briefs for recruitment teams.
• Prioritize urgent roles and align internal teams for fast turnaround.
• Track and communicate requirement aging, interviews, feedback, and closures.

C. Sales & Revenue Ownership

• Own revenue, margins, NFI, and fulfilment targets for each account.
• Drive T&M consultant deployment, contractor renewals, and rate negotiations.
• Maintain a clear pipeline of active roles, interviews, closures, and projected revenue.
• Execute pricing strategies and ensure healthy margins and commercial structures.

D. Delivery Coordination

• Work closely with recruitment managers and delivery leads to ensure timely submission of profiles.
• Ensure high-quality candidate screening, formatting, ownership checks, and submission hygiene.
• Coordinate interviews, client feedback loops, and pre-onboarding activities.
• Support onboarding, documentation, and consultant engagement during the lifecycle.

E. Governance & Reporting

• Maintain real-time updates in CRM/ATS
• Provide weekly dashboards on roles, submissions, interviews, closures, NFI, and forecast.
• Ensure 100% compliance with candidate ownership, submission protocols, and vendor governance.
• Prepare account-wise performance reviews for leadership.

3. Skills & Competencies

Technical / Functional

• Strong understanding of ERP ecosystems (SAP modules, Salesforce clouds, Oracle Fusion, Microsoft D365).
• Ability to read and analyze ERP job descriptions and align right skills.
• Understanding of consulting models: T&M, SOW, Managed Services, BOT, HTD.

Sales & Client Management

• Excellent communication and negotiation skills.
• Strong presentation and client-facing abilities.
• Proven ability to drive revenue, meet targets, and manage multiple accounts.

Delivery & Operations

• Strong coordination skills between sales, recruitment, and client teams.
• Ability to work in fast-paced environments with high urgency.
• Expertise in maintaining CRM/ATS hygiene and structured reporting.

4. KPIs & Success Metrics

• T&M Closures per Month
• Revenue & NFI Targets
• Requirement Fulfilment Ratio
• Consultant Utilization & Renewal %
• Client Satisfaction Score
• Response Time for Requirements
• Data Hygiene & Reporting Accuracy
• Account Growth (New roles, new departments, increased volume)

5. Experience Requirements

• 3–8 years experience in IT Staffing (ERP preferred).
• Exposure to SAP/Salesforce/Oracle/Microsoft hiring.
• Strong understanding of recruitment lifecycle and staffing governance.

6. Behavioral Traits

• High ownership and accountability.
• Strong relationship-building mindset.
• Hustle attitude with a bias for action.
• Ability to work under pressure and tight deadlines.
• Collaborative yet independent.