Collections Officer
1 week ago
About the Role: As a Collection Officer / Collection Executive, you will be responsible for the collection of overdue accounts, NPAs, and written-off loans under your assigned Banking Unit. Your role will involve daily field visits, interactions with customers, documentation of feedback, and reporting to the Area Recovery Manager.
Responsibilities:
- Group Loan Collection
- Recover overdue/NPA/write-off accounts from assigned customers.
- Prepare daily field movement plans in coordination with the Area Recovery Manager (ARM).
- Visit customers, understand reasons for non-payment, and provide feedback to management.
- Maintain detailed visit reports and customer interaction logs.
- Coordinate with the BU business team for customer background checks.
- Escalate non-cooperative or critical cases to the ARM promptly.
- Ensure collection activities are conducted as per bank policy and RBI guidelines.
Qualifications:
- Minimum Qualification: 12th Pass (Higher Secondary); Graduation preferred.
- Freshers and experienced candidates are welcome.
- Familiarity with local area and language preferred.
Required Skills:
- Strong communication and interpersonal skills.
- Convincing and negotiation ability.
- Willingness to travel and conduct fieldwork daily.
- Basic understanding of banking and financial products.
- Self-motivated and result-oriented.
Preferred Skills:
- Experience in collections or recovery roles.
- Knowledge of local banking regulations.
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