Collections Officer

1 week ago


Hooghly West Bengal India, West Bengal Bandhan Bank Full time

About the Role: As a Collection Officer / Collection Executive, you will be responsible for the collection of overdue accounts, NPAs, and written-off loans under your assigned Banking Unit. Your role will involve daily field visits, interactions with customers, documentation of feedback, and reporting to the Area Recovery Manager.



Responsibilities:



  • Group Loan Collection
  • Recover overdue/NPA/write-off accounts from assigned customers.
  • Prepare daily field movement plans in coordination with the Area Recovery Manager (ARM).
  • Visit customers, understand reasons for non-payment, and provide feedback to management.
  • Maintain detailed visit reports and customer interaction logs.
  • Coordinate with the BU business team for customer background checks.
  • Escalate non-cooperative or critical cases to the ARM promptly.
  • Ensure collection activities are conducted as per bank policy and RBI guidelines.



Qualifications:


  • Minimum Qualification: 12th Pass (Higher Secondary); Graduation preferred.
  • Freshers and experienced candidates are welcome.
  • Familiarity with local area and language preferred.

Required Skills:

  • Strong communication and interpersonal skills.
  • Convincing and negotiation ability.
  • Willingness to travel and conduct fieldwork daily.
  • Basic understanding of banking and financial products.
  • Self-motivated and result-oriented.


Preferred Skills:

  • Experience in collections or recovery roles.
  • Knowledge of local banking regulations.



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