Change Management Engineer

JOB TITLE: Change Management Engineer – Managed Services

About Us

Versa Networks, Inc. is a leading vendor of next-generation Software Defined solutions and architectures,

called SASE (Secure Access Service Edge). Versa is providing an end-to-end solution that both simplifies

and secures the WAN/branch office network.

The goal of the Versa Networks is to provide unprecedented business advantages through a software-

based approach that allows for unmatched agility, cost savings and flexibility. We have created a feature-

rich, scalable yet simple to use software platform to implement many different enterprise and service

provider use cases, including:

• Full software-defined branch for enterprise customers.

• Secure SD-WAN for enterprises with layered security.

• Next-generation managed services for service providers.

Job Summary:

Work on the Versa infrastructure hosted for the customer business environment. Change Management

Engineer must have good experience in handling Network (Routing / Switching) , Security (Firewall / IPS /

IDS), ISP Services and Cloud (VMware/KVM, AWS/Azure/GCP)

Change Management Engineer’s primary role is to plan, test and implement configuration/software

upgrade related changes for the customer infrastructure.

Educational Qualification:

B.E/B.Tech or higher degree in Computer Science/Information Technology or equivalent.

Professional Qualification:

• Advanced Routing/switching skills /CCNP/CCIE skills or equivalent level of experience.
• Versa certification will be highly preferred (SD-WAN Associate / SD-WAN Specialist)

EXPERIENCE:

4-6 years of hands-on experience.

ROLES AND RESPONSIBILITIES:

• Experience in planning, testing and implementing changes in a complex network environment.

• Troubleshooting complex network infrastructure issues.

• Replicate planned change scenarios in the lab environment.

• Work with the engineering team to replicate customer issues and test possible fixes.

• Work on problems of diverse scope across all solutions from Versa

• Incident/ticket/ Change Management lifecycle management

• Good understanding of the ITIL Change Management process.

• Ability to write bash/python scripts (optional)

• Experience in managing, supporting, and deploying network infrastructures.

• Good understanding of virtualization, SaaS, IaaS and related technologies.

• Understanding of common information architecture frameworks.

• Excellent time management and organizational skills, and ability to handle multiple concurrent tasks

and projects with minimal supervision.

• Good verbal and written communication skills, and ability to address conflict with others

constructively.

• Commitment to customer delight is a must.

• Quality-focused, result and goal-orientated person.

• Debugging hardware & software system-level problems in a multi-vendor multi-protocol network

environment.

ESSENTIAL SKILLS:

• ROUTING, OSPF & BGP, MPLS, L3 VPN – expert level

• TCP/IP protocol suite, SFW, NGFW

• Good understanding of IPSec VPN/SSL-VPN/NAT/GRE.

• Experience in handling perimeter security, endpoint security, web and email security is a plus.

• Working knowledge of Linux/Unix environment.

• The ideal candidate will be an individual contributor who is a self-starter, with excellent interpersonal,

communication, problem-solving solving and troubleshooting skills.

• Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to

expand upon core knowledge.

COMPETENCY:

• Team player, can-do attitude and takes initiative.

• Ability to work independently as well as in a team (in a start-up environment).

• Good communication skills to work with cross-functional groups.

• Strong skills in large-scale software design and development.

• Excellent verbal and written communication skills.

• Excellent troubleshooting and problem-solving skills.