Operations Coordinator
4 weeks ago
About Totdot
Totdot is a curated online marketplace for kids, featuring 100+ premium Indian brands across clothing, toys, décor, and gifts. We operate on Shopify and are building an exciting, tech-enabled e-commerce platform for modern parents.
Role Overview
We’re looking for an Operations Coordinator who’s organised, tech-savvy, and interested in how e-commerce works behind the scenes. You’ll play a key role in order management, vendor coordination, and process automation — helping ensure every order is fulfilled smoothly and every customer has a great experience.
Responsibilities
- Coordinate daily orders and dispatches with multiple brands
- Share order details and tracking info with customers
- Track deliveries, returns, and exchanges
- Upload new products and manage backend details on Shopify
- Maintain clear records of order status, payments, timelines
- Identify gaps in process and suggest ways to improve workflows
- Assist in setting up basic automations or streamlining tasks
- Collaborate with the founders and cross-functional teams
Who You Are
- 1–3 years of experience in operations, e-commerce, or a startup role
- Comfortable using Google Sheets, Gmail, and web tools
- Excellent written and verbal communication
- Detail-oriented and dependable
- Curious about how e-commerce works (Shopify, automations, etc.)
- Bonus: Experience with customer support, vendor management, or backend tools
Why Join Totdot
- Young, fast-growing brand redefining the kids’ shopping space
- Learn hands-on about D2C, Shopify, operations, and tech stacks
Flexible, founder-led startup environment
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