Operations Manager
4 weeks ago
Someone obsessed with both time and taste. If an order misses 10 minutes or if the food loses freshness and quality, it keeps you up at night. You’re equal parts planner and firefighter, coordinating kitchens, last mile, and customer experience to make sure Habit’s promise of fresh, hot food in 10 minutes is never broken.
- Promise Keeper: Track, monitor, and troubleshoot orders in real time to ensure they land under 10 minutes without ever compromising on quality.
- Planning and Process: Design daily order flows, supply chain rhythms, and operational SOPs that scale.
- Cross-Team Coordination: Be the bridge between Culinary, Last Mile, and CX teams.
- Customer Lens: Partner with CX to flip negative experiences into positive ones.
- Continuous Improvement: Identify bottlenecks and launch process fixes fast.
- 1 to 3 years in Ops, Logistics, Food Tech, or similar high-speed environments.
- Data-driven mindset, can read dashboards, spot issues, and act quickly.
- Hands-on problem solver, you do not escalate, you fix.
- Excellent communication: calm under pressure, clear with teams, and empathetic with customers.
- Hunger to build something from the ground up and scale it at lightning speed.
At Habit, you’ll be the one making sure our promise of fresh, high-quality food delivered in 10 minutes is real every single time.
Think it. Plan it. Deliver it fresh in 10.
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