Operations Coordinator

2 days ago

Hyderabad, Telangana, India Expeditors Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Description

The Operations Coordinator is responsible for processing shipments, tracking and tracing, and communicating with customers and other departments.

Responsibilities

  • Enhance customer relationships by identifying areas for improvement in the overall customer experience

  • Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers

  • Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems
  • Process shipping requests, generate internationally-compliant documents and manage shipment exceptions according to SLA
  • Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client
  • Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessary
  • Maintain knowledge of customer and company policies on all aspects of product movement
  • Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs
  • Identify and articulate process improvement ideas to support operations
  • Create documented process for customers when requested - SOP/SWI creation
  • Support the implementation of company's culture within the team
  • Work towards individual and department Key Performance Indicators (KPIs)
  • Stay up to date with the best practices in supply chain, techniques and best practices and proactively apply new knowledge to improve processes
  • Meets company standards of 52 hours training per year per employee.
  • Attend training classes when required.
  • Complete mandatory training when required.
  • Should be able to work in 8:00PM IST- 5:00AM IST.

Qualifications

  • Bachelor's degree or equivalent working experience
  • 1-2 years of experience in logistics and/or high volume customer service roles
  • Fluent in English; excellent written and oral communication skills
  • Excellent customer service skills
  • Strong organizational, communication and problem-solving skills
  • Self-starter with the ability to triage and prioritize tasks in a fast-paced environment
  • Analytical mindset with the ability to interpret data and make informed decisions
  • Possesses a positive, can-do attitude
  • Strong knowledge of Microsoft Office, Google Workspace

Additional Information

All your information will be kept confidential according to EEO guidelines.

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