Jio Center Manager

3 hours ago


Lucknow Uttar Pradesh India, Uttar Pradesh Jio Full time

Jio is looking for an experienced Jio Center Manager (JCM) to lead overall business performance, operations, and customer experience for a high-impact Jio Center. This role drives sales, ensures seamless operations, strengthens partner productivity, and leads multi-functional teams to deliver superior customer outcomes.


What You’ll Do

  1. Deliver overall sales, revenue & customer acquisition targets for the Jio Center
  2. Oversee smooth daily operations, administration & service delivery
  3. Optimize productivity, resources, and cost efficiency of the center
  4. Ensure compliance with statutory, regulatory & commercial guidelines
  5. Manage permissions/approvals required for local projects & deployments
  6. Build strong relationships with channel partners to enhance throughput
  7. Drive customer retention, manage escalations & improve NPS
  8. Lead, coach & motivate cross-functional sales, service & support teams


What We’re Looking For

  1. 10–14 years of experience in telecom, operations, sales or service leadership
  2. Strong P&L understanding with the ability to manage budgets & commercial controls
  3. Solid project management and execution capability
  4. Excellent team management, influencing & problem-solving skills
  5. Ability to work cross-functionally and manage external stakeholders
  6. Execution-focused, customer-centric, and highly accountable leader


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