Chief of Staff

4 days ago


india, IN Teertham Full time

Location: Delhi-NCR

Role Type: Full‑time, In‑office

Reports To: CEO

Career Path: Chief of Staff → Chief Operating Officer (COO)


Educational Background:

  • MBA (Tier 1/Tier 2)
  • B.Tech in Computer Science or allied fields (strongly preferred)


Experience:

  • 3-5 years in:
  • Product management
  • Program/Project management
  • Founders’ Office / Chief of Staff roles
  • Startup operations
  • Consulting + product exposure
  • Experience working closely with founders/leadership
  • Experience owning end-to-end initiatives


Core Skills:

  • Structured thinking
  • Strong program management
  • Operational rigour
  • Product sensibility
  • Analytical decision-making
  • Excellent written + verbal communication
  • Stakeholder management
  • Ability to simplify complex problems


Role Summary:

The Chief of Staff (CoS) to the CEO is the strategic, operational, and organisational engine behind Teertham.

This role is designed explicitly as a COO‑track position, where the candidate spends 12–24 months deeply embedded in all business functions, mastering execution, systems, and leadership before taking over the entire operations charter.

The CoS will:

  • Drive execution across Sales, Ops, Product, Tech, BD, Digital, Brand & CX
  • Convert CEO’s vision into measurable outcomes
  • Build systems, processes, dashboards, and operational excellence foundations
  • Solve cross-team dependencies and unblock execution
  • Step into leadership gaps until permanently filled
  • Scale the business towards operational maturity and profitability
  • Become the CEO’s single-most trusted operating partner


Responsibilities:

1. Strategic Execution (CEO Enablement)

  • Turn CEO priorities into structured plans with owners, deadlines, and KPIs
  • Track execution across the company and ensure timeline discipline
  • Preempt risks and escalate only after solutions are attempted
  • Act as the CEO’s “second brain” for decision-making and clarity
  • Own high-importance projects end-to-end


2. Cross-Functional Company Leadership

You will coordinate and align all major org functions and themselves Head few important functions

  • Revenue - Sales, BD, Marketing & Brand
  • Operations - CS Ops, Logistics
  • Product – Product, Tech & Analytics
  • Shared – HR, & Finance

3. Operational Excellence & SOP Building

  • Build new SOPs across departments
  • Strengthen cross-department workflows
  • Build dashboards for real-time visibility
  • Implement SLA discipline across Sales, Ops, Delivery, Acharyas
  • Automate manual processes wherever possible
  • Introduce org-wide rituals, cadences, and review cycles.


4. Product + Ops Integration (CoO-track skill)

CoS will learn to build systems thinking across:

  • workflows
  • operational automation
  • resource allocation
  • data-led forecasting
  • business scaling
  • customer experience design


5. Data, Reporting & Business Intelligence

  • Build daily/weekly/monthly business reports
  • Track top-line + unit economics + quality metrics
  • Run RCA (root cause analysis) on operational failures
  • Recommend improvements backed by data
  • Present insights to CEO for decision-making


6. Special Projects Leadership

Examples:

  • City expansion
  • New product line launches
  • Vendor ecosystem development
  • Tech infrastructure upgrades
  • Operational automation initiatives
  • Hiring key leadership roles

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