Chief of Staff
4 days ago
Location: Delhi-NCR
Role Type: Full‑time, In‑office
Reports To: CEO
Career Path: Chief of Staff → Chief Operating Officer (COO)
Educational Background:
- MBA (Tier 1/Tier 2)
- B.Tech in Computer Science or allied fields (strongly preferred)
Experience:
- 3-5 years in:
- Product management
- Program/Project management
- Founders’ Office / Chief of Staff roles
- Startup operations
- Consulting + product exposure
- Experience working closely with founders/leadership
- Experience owning end-to-end initiatives
Core Skills:
- Structured thinking
- Strong program management
- Operational rigour
- Product sensibility
- Analytical decision-making
- Excellent written + verbal communication
- Stakeholder management
- Ability to simplify complex problems
Role Summary:
The Chief of Staff (CoS) to the CEO is the strategic, operational, and organisational engine behind Teertham.
This role is designed explicitly as a COO‑track position, where the candidate spends 12–24 months deeply embedded in all business functions, mastering execution, systems, and leadership before taking over the entire operations charter.
The CoS will:
- Drive execution across Sales, Ops, Product, Tech, BD, Digital, Brand & CX
- Convert CEO’s vision into measurable outcomes
- Build systems, processes, dashboards, and operational excellence foundations
- Solve cross-team dependencies and unblock execution
- Step into leadership gaps until permanently filled
- Scale the business towards operational maturity and profitability
- Become the CEO’s single-most trusted operating partner
Responsibilities:
1. Strategic Execution (CEO Enablement)
- Turn CEO priorities into structured plans with owners, deadlines, and KPIs
- Track execution across the company and ensure timeline discipline
- Preempt risks and escalate only after solutions are attempted
- Act as the CEO’s “second brain” for decision-making and clarity
- Own high-importance projects end-to-end
2. Cross-Functional Company Leadership
You will coordinate and align all major org functions and themselves Head few important functions
- Revenue - Sales, BD, Marketing & Brand
- Operations - CS Ops, Logistics
- Product – Product, Tech & Analytics
- Shared – HR, & Finance
3. Operational Excellence & SOP Building
- Build new SOPs across departments
- Strengthen cross-department workflows
- Build dashboards for real-time visibility
- Implement SLA discipline across Sales, Ops, Delivery, Acharyas
- Automate manual processes wherever possible
- Introduce org-wide rituals, cadences, and review cycles.
4. Product + Ops Integration (CoO-track skill)
CoS will learn to build systems thinking across:
- workflows
- operational automation
- resource allocation
- data-led forecasting
- business scaling
- customer experience design
5. Data, Reporting & Business Intelligence
- Build daily/weekly/monthly business reports
- Track top-line + unit economics + quality metrics
- Run RCA (root cause analysis) on operational failures
- Recommend improvements backed by data
- Present insights to CEO for decision-making
6. Special Projects Leadership
Examples:
- City expansion
- New product line launches
- Vendor ecosystem development
- Tech infrastructure upgrades
- Operational automation initiatives
- Hiring key leadership roles
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