Order Operations
4 weeks ago
Purpose: Move every order from “placed” to “delivered,” and keep customers and vendors in the loop.
Duties:
- Enter Shopify orders into QuickBooks
- Decide Stock vs. Dropship (or split).
- Stock orders: print pick ticket/label, send to warehouse, upload tracking to Shopify, mark fulfilled.
- Dropship orders: place PO with vendor, confirm ETA, capture and upload tracking to Shopify
- Communicate with customers to handle: Backorders, returns and refunds.
- Handle inquiries about availability by checking stock
Success looks like: same‑day ordering and tracking, clear statuses, quick replies, accurate ETAs, smooth returns.
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