Operations Manager
3 weeks ago
Job Title: Senior Operations Manager
Location: Sarkhej, Ahmedabad, Gujarat
Salary: Up to ₹50,000 CTC
We are seeking an experienced Senior Operations Manager to lead end-to-end operations for our city/region. The ideal candidate will have strong expertise in last-mile logistics, team management, and operational excellence within the quick commerce or e-commerce sector.
Key Responsibilities:
- Drive revenue growth, cost efficiency, and daily order fulfillment targets.
- Oversee warehouse operations, inventory control, and fleet management.
- Ensure compliance with city-level logistics, insurance, and vehicle requirements.
- Lead and motivate on-ground teams including Operations Leads, Executives, and Fleet Managers.
- Manage petty cash, invoicing validation, and financial reconciliations.
- Maintain strong client relationships and ensure SLA adherence.
- Monitor rider engagement, performance, and retention initiatives.
- Collaborate with HR, Admin, and Tech teams to ensure smooth operational flow.
Requirements:
- Education: BE/Diploma (Graduate/MBA preferred)
- Experience: 6–10 years in operations, logistics, or supply chain, with minimum 4 years in last-mile delivery management.
- Strong leadership, analytical, and decision-making skills.
- Proven ability to manage large teams and city-level logistics operations.
- Excellent communication and stakeholder management skills.
Join us to lead impactful city operations, enhance delivery performance, and ensure seamless customer satisfaction.
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