E-commerce Operations Executive

2 days ago

Surat, Gujarat, India Alpino Health Foods Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Overview:

We are looking for a detail-oriented and proactive
E-commerce Operations Executive
to manage and optimize our
B2B online sales operations
. The ideal candidate will ensure smooth day-to-day functioning of our e-commerce platforms, coordinate with internal teams and external partners, and help drive operational efficiency across the B2B customer journey—from order placement to fulfillment.

Key Responsibilities

1. Platform & Product Management

  • Manage and maintain product listings, pricing, and content on the B2B e-commerce platform (including catalog updates, stock levels, and promotions).
  • Ensure data accuracy and consistency across all online channels.
  • Coordinate with the product and marketing teams for new launches and content updates.

2. Order & Fulfillment Operations

  • Oversee the end-to-end order management process—order entry, processing, fulfillment, and delivery tracking.
  • Liaise with warehouse, logistics, and finance teams to ensure timely dispatch and accurate invoicing.
  • Monitor order accuracy and resolve operational issues, returns, or discrepancies promptly.

3. Vendor & Partner Coordination

  • Work closely with third-party service providers (logistics, warehousing, payment gateways, etc.) to maintain service-level performance.
  • Support onboarding and management of B2B clients and suppliers on the e-commerce platform.

4. Reporting & Analytics

  • Track and analyze key operational metrics such as order volume, delivery times, stock accuracy, and customer satisfaction.
  • Prepare regular performance reports and suggest process improvements to enhance efficiency.

5. Process Optimization

  • Identify and implement automation or workflow improvements in the e-commerce operations process.
  • Support system integrations and ERP synchronization for seamless data flow between platforms.

Qualifications & Skills

  • Bachelor's degree in Business, Operations, Supply Chain, or a related field.
  • 1–2 years of experience in e-commerce operations, preferably in a
    B2B environment
    .
  • Strong understanding of order management systems, ERP platforms, and e-commerce marketplaces.
  • Proficient in Excel / Google Sheets and comfortable working with data and analytics tools.
  • Excellent communication, problem-solving, and coordination skills.
  • Detail-oriented, organized, and capable of managing multiple priorities in a fast-paced setting.

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