E-commerce Operations Manager

4 days ago

Surat, Gujarat, India Whitestone Infotech Full time ₹ 3,60,000 - ₹ 7,20,000 per year

Responsibilities:

  • Manage end-to-end order processing across all e-commerce portals (Amazon, Flipkart, Myntra, Ajio, Meesho, Website).
  • Oversee pickups, returns, RTO, and claims reconciliation. Ensure accurate inventory management, audits, and stock sync between ERP/OMSGuru and portals.
  • Coordinate with warehouse & operations team for smooth dispatches. Monitor and maintain returns data, courier issues, and claim settlements.
  • Ensure timely reporting (daily/weekly/monthly MIS) to management on orders, returns, claims, and inventory.
  • Implement process discipline & SOP adherence across the operations team. Support integration of tools (e.g., OMSGuru, ERP, courier dashboards).
  • Collaborate with the sales team for demand planning and stock allocation. Identify gaps in operations and suggest process improvements.

Qualifications:

  • Graduate in any stream (MBA preferred).

  • 3–5 years' experience in e-commerce operations/inventory management.

  • Proven knowledge of order processing, claims & returns handling.

  • Hands-on experience with OMSGuru, ERP systems, and Excel reporting.

  • Strong team handling, communication, and problem-solving skills.

  • Must be detail-oriented, reliable, and disciplined.

Job Type: Full-time

Pay: ₹30, ₹40,000.18 per month

Experience:

  • e-commerce operations/inventory management: 2 years (Required)

Location:

  • Surat, Gujarat (Required)

Work Location: In person

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