Technical Support Engineer

6 hours ago


Hyderabad Telangana India, Telangana Insight Global Full time

User Support & Customer Service

· 3+ years of technical user support or customer success experience in enterprise software environments

· Demonstrated ability to explain complex technical concepts to non-technical audiences

· Strong customer service orientation with patience and empathy

· Experience triaging and resolving user issues across varying complexity levels

· Proven ability to remain calm and effective under pressure during high-volume support periods

· Excellent problem-solving skills identifying root causes and effective solutions


Preferred Qualifications

· Healthcare industry experience with understanding of healthcare data and workflows

· Collibra platform experience as an end user or administrator

· ITIL Foundation certification understanding IT service management

· Change management certification

· Experience with data governance programs and data stewardship

· Background in instructional design or formal training development

· Familiarity with HIPAA compliance and healthcare data sensitivity

· Experience with community management and building user communities


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