Technical Support Engineer

Role : Tier 2 EngineerExperience Required : 10+Years.Shift : Night Shift ( EST, CST, PST)Work from Office (Two way cab facility is provided)Location : BangaloreKey Responsibilities :- Delivering top-tier support for complex, urgent issues through phone, email, and remote assistance.- Take ownership of Technical Escalations from Tier 1 engineers, assume...

Role : Tier 2 EngineerExperience Required : 10+Years.Shift : Night Shift ( EST, CST, PST)Work from Office (Two way cab facility is provided)Location : BangaloreKey Responsibilities :- Delivering top-tier support for complex, urgent issues through phone, email, and remote assistance.- Take ownership of Technical Escalations from Tier 1 engineers, assume...

About Pegasystems: Pegasystems develops strategic applications for sales, marketing, service and operations. Pega's applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega's Global 500 customers include the world's...

About Pegasystems: Pegasystems develops strategic applications for sales, marketing, service and operations. Pega's applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega's Global 500 customers include the world's...

As a Software Technical Support Engineer, you will work assisting customers with troubleshooting their production environments through established services and support processes. Your role will be crucial in maintaining a high level of customer success through engagement directly with customers and stakeholders in Operations, Engineering and Sales.A little...

Roles & Responsibilities : - To design, develop and implement software applications and systems based on users needs.- Understand and analyse the technical specifications and suggest code optimization ideas.- Fill timesheets and complete invoicing process on or before the deadline.- Interact with customers on need basis and flag any requirements or issues...

Position: Tech Support Manager As the Tech Support Manager , you'll spearhead the management of a team of technical support engineers while remaining hands-on with technical support tasks. This role entails the day-to-day supervision of support team operations, ensuring unparalleled customer satisfaction, and driving continuous enhancement of support...

Key Responsibilities :- Delivering top-tier support for complex, urgent issues through phone, email, and remote assistance.- Take ownership of Technical Escalations from Tier 1 engineers, assume responsibility for resolutions and customer outcomes, including potential escalation to Engineering /Development teams when necessary.- Collaborate with Engineering...

Responsibilities :- Provide technical support to clients, addressing inquiries, resolving issues, and troubleshooting problems related to software applications and systems.- Utilize programming languages such as Java or Python to diagnose and resolve technical issues efficiently.- Demonstrate expertise in working with databases, performing tasks such as data...

Technical skills :- Strong Unix & Linux skills- SQL & Mysql.- Experience in working with Databricks environment- Kibana- IBM Tivoli Workload Scheduler (TWS)- Prior experience in working in Azure environment- Knowledge and experience in working with Ingestion framework- Shell scripting & Perl Scripting skills are highly desired- Experience on Ticketing tools...

Technical skills :- Strong Unix & Linux skills- SQL & Mysql.- Experience in working with Databricks environment- Kibana- IBM Tivoli Workload Scheduler (TWS)- Prior experience in working in Azure environment- Knowledge and experience in working with Ingestion framework- Shell scripting & Perl Scripting skills are highly desired- Experience on Ticketing tools...

Job Description :As a Support Engineer, you are a SME on your team and act as a subject matter expert for one or more services. You are viewed as a support leader throughout the larger organization and are regularly engaged to work on cross-team planning. You lead large multi-team projects and resolve the most complex support issues. You understand the...

Primary Responsibilities:A Tech support Engineer is responsible for the availability, performance, monitoring, and incident response, among other things, of the platforms and services that our company runs and owns.We must make sure that everything that goes to production complies with a set of general requirements like diagrams, dependencies of other...

About Tech Mahindra :Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise. We are a USD 4.4 billion company with 117,600+ professionals across 90 countries, helping over 840 global customers including Fortune 500 companies.Our...

About Tech Mahindra :Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise. We are a USD 4.4 billion company with 117,600+ professionals across 90 countries, helping over 840 global customers including Fortune 500 companies.Our...

Roles and Responsibilities:- Responsible for driving the Customer Support from offshore within the organization.- The position would be expected to understand all aspects of the product, proactively debug production issues, and respond to customers.- Responsible for monitoring the health of the portal as well as IoT devices.The job requires leading team...

Job Description :- We are looking for a highly motivated Product Support Engineer with 3-5 years of experience in technical support, preferably in a customer-facing role.- The ideal candidate should have a strong background in troubleshooting technical issues, excellent communication skills, and proficiency in at least one scripting language, programming...

Job Overview:We are seeking a highly experienced Migration Support Lead to oversee a team of migration support engineers. This role involves leading the team, creating and updating support documentation, managing the support roster, resolving Level 1 issues, and escalating more complex issues. The ideal candidate will have extensive experience with Windows...

Job Overview:We are seeking a highly experienced Migration Support Lead to oversee a team of migration support engineers. This role involves leading the team, creating and updating support documentation, managing the support roster, resolving Level 1 issues, and escalating more complex issues. The ideal candidate will have extensive experience with Windows...

Job Overview:We are seeking a Migration Support Engineer with 3 to 5 years of experience to provide technical support and resolve issues during system migrations. The ideal candidate will have strong experience with Windows endpoint support and troubleshooting, with a preferred background in using Intune and Windows Autopilot. This role involves collecting...