Senior Technical Support Engineer

4 weeks ago

Bangalore, Karnataka, India ADVANSOFT Full time

About Tech Mahindra :

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise.

We are a USD 4.4 billion company with 117,600+ professionals across 90 countries, helping over 840 global customers including Fortune 500 companies.


Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders.

Tech Mahindra is amongst the Fab 50 companies in Asia as per Forbes 2016 list.

The Mahindra Group is a USD 19 billion federation of companies that enables people to rise through innovative mobility solutions, driving rural prosperity, enhancing urban living, nurturing new businesses and fostering communities.

It has a leadership position in utility vehicles, information technology, financial services and vacation ownership in India and is the world's largest tractor company, by volume.

It also enjoys a strong presence in agribusiness, components, commercial vehicles, consulting services, energy, industrial equipment, logistics, real estate, steel, aerospace, defence and two wheelers.

Headquartered in India, Mahindra employs over 200,000 people across 100 countries.

Function : IT Operations and Support - Technical / Production Support, Software Engineering - Backend Development


Job Description :


Responsibilities :

- Lead Application maintenance and operations support related to Application Hosting, Backup, Data Loads, etc.

- Review Application issues, Monitoring and logging, Performance, Availability, etc.

- Maintain schedules, plan the activities, release deployments, and communicate with the relevant stakeholders.

- Provide command center communications, own communication for production issues, and include improvement opportunities.

- Possess a deep understanding of how the systems work and perform troubleshooting, responding to assistance requests, and handling technical issues.

- Able to identify the root cause of technical issues and provide solutions.

- Develop and maintain documentation for support processes and procedures.

- Prepare shift rosters and on-call rotation for after-hours support, and maintain an accurate L2 on-call list.

- Handle escalations and serve as the POC for SLA reporting.

- Identify and implement potential process improvements and automation.

Requirements :

- Must have 8+ years of previous experience in a technical support role and possess strong interpersonal skills.

- Must hold a degree in Computer Systems/, IT, or any other related fields.

- Certified in ITIL - Foundation, Azure fundamentals.

- Must have knowledge of IT platforms and programming languages including Oracle, .Net, Java, Dell Boomi, Tableau, Python, R, and SharePoint.

Why Explore a Career at Tech Mahindra :

At Tech Mahindra, we truly believe that Technology makes it possible, but it's people who make it happen.

Tech Mahindra aims to create a culture where Associates have the Freedom to Explore Opportunities to Connect, Co-create and Celebrate.

While we have created multiple programs to Connect Associates' aspirations to achievements, we have also consciously fostered a culture of Co-creation by encouraging doing new things and new ways of doing things and at the same time have made Celebrating a way of life at Tech Mahindra by ensuring the seamless blending of life at work and beyond work

(ref:hirist.tech)

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