Customer Service Representative

2 weeks ago


Bengaluru Karnataka India, Karnataka Whitefield Careers Full time

Responsibilities:


  • To answer and make calls within the set standard.
  • To provide accurate information to callers.
  • To provide exceptional customer service.
  • To acquire all necessary process information.
  • To stay updated with protocols as per process.
  • To document all call information according to standard operating procedures.
  • To maintain and improve quality results by adhering to standards and guidelines.
  • To learn additional responsibilities to grow within the organization.
  • To follow up customer calls where necessary.
  • To learn multiple processes.
  • To report unresolved call issues to the supervisor.
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills, 30wpm.
  • Team player with strong listening and interpersonal skills
  • Superior listening, verbal, and written communication skills.
  • Quality-oriented individual with the ability to rapidly learn.


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