Customer Experience Manager

About the internship:Selected intern's day-to-day responsibilities include:1. Assist in sourcing and screening candidates for different roles2. Coordinate interview schedules and communication between candidates and hiring managers.3. Maintain candidate databases and ensure data accuracy throughout the recruitment process.4. Conduct audits of existing...

The key responsibilities include :Handling a Large Team size Setting the Vision and Strategy: Develop and communicate a clear vision for the customer experience that aligns with the company's overall goals and objectives. Create a strategic roadmap to achieve these objectives. Leadership andTeam Management: Provide strong leadership to the CX team,...

Manager - Customer Success Management (Customer Success Management) - B3201_2Date: 17 Aug 2023Location: Mumbai, IndiaCompany: Tata CommunicationsJob Family DescriptorAct as Customer voice in the organization and viceversa and be the customer champion for all service expectations and contractual obligations by orchestrating Tata Communication teams to exceed...

Senior Product Manager - Customer Experience Position: Sr. Product Manager - Customer ExperienceJob Location: MumbaiJob Type: Permanent & Onsite (5 days working)Experience: 5+ yrsQualification: Bachelor's degree in a relevant field; MBA & additional certifications in product management are a plus.Responsibilities:- Drive the strategic vision and metrics for...

Customer Service Manager, ILS West India Job Location : Kanjurmarg, Mumbai This position is responsible for overall customer service and documentation management performance for West region / branch ILS operations including buyers consolidation (CNS) & freight forwarding (IFS) across all major operational locations in India . The position assists the country...

Job Profile -In this role you will be responsible to drive our Customer Experience function for our residential and commercial developments. Focus areas include managing the customer journey through excellence in service design and delivery, driving collections and business process re-engineering.Key Responsibilities -- Customer Journey: Own the journey from...

CORE RESPONSIBILITIES- Evaluation and implementation of upcoming technologies like OOTB eCommerce Market places (e.g. Hybris, Magento) , speech analytics, Martech tools, middleware/ API management tools & SFAs (Sales Field Force Applications)- Should have worked on large scale DXP implementations (Adobe Experience Manager) and related integration for both...

Manager - Customer Service Operations (Cloud & Security Customer Service Operations) - B3201_2Date: 3 Oct 2023Location: Mumbai, IndiaCompany: Tata CommunicationsJob Family DescriptorManage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between...

About the internship:Selected intern's day-to-day responsibilities include: 1. Improve conversion ratio: Your primary focus will be on improving the customer conversion ratio by effectively engaging with potential customers and guiding them through the sales process2. Customer Feedback: Gather and analyze customer feedback through surveys, feedback forms,...

Apply for Manager Customer Service Operations Cloud & Security Customer Service Operations B3201_2, Career Progress Consultants in Mumbai for 4 - 7 Year of Experience on

JOB DETAILSCandidate must possess minimum relevant work experience of 3-4 years in customer management in Water purifier industry or consumer durables industriesTechnical background/knowledge will be a plusClient Management , Good CommunicationFUNCTIONAL AREACustomer Service, Customer Care, Customer Relation Executive, Customer Relationship, Jobs in Water...

The Customer Success Manager is responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition (ROI), leading to strong renewals and growth opportunities. Customer success executives are focused on customer loyalty and building close long-term client relationships and...

: FemaleEXPERIENCE: 3 Years To 6 YearsJOB DETAILSRepresenting companys standards with highly polished communication skillsKnack to handle premium clients with ease and tactAttend phone calls and maintain a database for the sameBasic validation of clients initial detailsEfficiently forwarding the leads to relevant stakeholdersBuilding and maintaining...

Job Title Customer Service Executive From Salary 3.5 Lakh(s) INR per Annum To Salary 4.5 Lakh(s) INR per Annum Industry ITES/BPO Position Type Permanant Role Customer Service Executive (Voice) Required Education Any Graduate Work Location Airoli Description You will be responsible for Customer service (Non-Technical) where in you will be managing incoming...

Senior Manager - Customer ServiceRoles and Responsibilities:- Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organisational efficiency.- Co-ordinate the activities of the Customer Service team; provide support and advice to team members- Monitor performance and lead the team to...

About the internship:As a customer success specialist, you will play a vital role in ensuring our customers have an exceptional experience. You will be the primary point of contact for customers, assisting with onboarding, support, and issue resolution while proactively engaging with clients to maximize the value of our product/service.Selected intern's...

In this role, you will have the opportunity to: Work closely with National Service Manager and Service Leadership Team. Monitor KPIs for service function, generating and analyzing relevant reports for thesame, taking necessary measures at various phases of implementation – includingfacilitating DM calls for tracking progress and success of the...

Description Job Title: Project Manager – with Transit ExperienceGrade: Project ManagerLocation: Mumbai - VikhroliCompany: Hitachi Payment Services Private LimitedSalary Range: As per the industryCompany Overview:Hitachi Payment Services Pvt Ltd has been at the forefront of the evolution of cash and digital payments, building a robust payment...

JOB DETAILS1) Deal directly with customers either by telephone or electronically2) Respond promptly to customer enquiries/emails3) Process orders4) Keep records of customer interactions/transactions/orders5) Willing to handle & deal with pressure6) Meetings Management7) Interpersonal skills8) Communications skills9) Adaptability10) Attention to detail &...

About the internship:Selected intern's day-to-day responsibilities include:1. Maintaining a positive, empathetic, and professional attitude toward customers at all times2. Responding promptly to customer inquiries3. Communicating with customers through various channels4. Acknowledging and resolving customer complaints5. Knowing our products inside-out so...