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E Commerce Manager
3 months ago
Lead the front end UX/UI development& backend systems support function for FoodVessel.
Constantly analyse and ereport all performancemetrics set by the business.
Develop enhance andmaintain standard operating procedures for all systemsinteractions.
Maintain FVs Sellers product portfolio toa high degree of accuracy and ensure supportingfunctions
such as QA Business Development Marketing andSupply Chain Operations contribute as effective
stakeholders.
Liaise professionally and effectively withour customer base Buyers Sellers and 3 rd party Service
Partners on the platform to always add value and promote the FoodVessel business.
Keep a close eye on customers'feedback to ensure that our products and services alwaysexceed
expectations and are competitive.
Ensure completion of periodic reviews and regular monitoring of allinternal trading parameters
within the FV reviewcycle.
Hold frequent systems development reviews withour 3 rd party partners to constantly enhance our
onlineperformance.
Actively maintain our social media pagesand support the business by attracting new customers and
promoting the company.
Work closely with our businessdevelopment team to create an effective CRM system and ensureall
customer information is accurate andaccessible.
Ensure that continuous and early feedback isgiven to the business on sales volatility major
deviations from plan customer and 3 rd party service partnersuggestions.
Over time create a highly performingSystems Administration team to cover every aspect of
support CRM and service response
Knowledge:
Has a specialist understanding ofboth front & backend ecommerce platforms
Hasmaintained systems supporting diverse customer portfolios in thefood industry using e
commerce or purchasingplatforms
Has a solid understanding of systemadministration payment wallets trade or credit financebuyer
seller payment cycles quality assurance logisticsplanning and supply processes
Experience:
Min. 5 years of supervisorlevel System Admin experience withintrade of raw material food &
beverage supplychain & logistics FMCG multinational import &export
Knowledge of traditional and ecommerce EndtoEndSupply chain processes
Demonstrable large SKUcount/catalogue & category management
Anoutstanding history of CRM and ticket management
Skills:
Degree in systems business administration supplychain manufacturing or similar
Resilient intuitive& insightful with a passion for orderlyoperations
High attention to business and systemsprocess efficiency
An excellent communicator externallyand internally with a high proficiency in the Englishlanguage
Ability to work remotely and managecommunications and projects in multiplecountries