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Customer Service Team Lead
4 months ago
As a Customer Service Team Lead, you will be responsible for managing and overseeing a team of customer service representatives.
You will ensure the delivery of exceptional customer service, resolve escalated customer issues, and provide guidance and support to team members.
This is an on-site role, and you will be based at our Mumbai office.QualificationsExperience:
3yrs (1yrs exp team leading on paper)
Notice: 30daysCustomer Service Management, Customer Support, and Customer Service skillsExcellent communication and interpersonal skillsAbility to build and maintain positive customer relationshipsStrong problem-solving and decision-making abilitiesLeadership and team management skillsProven track record of achieving customer satisfaction targetsExperience in a similar role or industry is a plusBachelor's degree in a relevant field