Customer Support Team Lead

1 month ago


mumbai, India TagMango Full time

Company Description


TagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder, payment gateway, chat, email and whatsapp automations, community software, gamification and a lot more.


Role Description


This is a full-time on-site role for a Customer Support Team Lead at TagMango in Mumbai. The Customer Support Team lead will be responsible for managing the support team, aligning processes, providing online support, ensuring customer satisfaction, and delivering technical support on a day-to-day basis.


Job Title: Customer Support Team Lead

Location: From Office at Malad West, Mumbai

Terms: Full-time

Remuneration: 6-12 LPA, depending on WorkEx plus incentives. ESOPs based on performance.

Work Hours: Mon - Fri, 10 am IST to 7.30 PM IST.


Qualifications

  • Customer Support, Customer Satisfaction, and Online Support skills
  • Customer Service and Technical Support skills
  • Excellent verbal and written communication skills
  • Problem-solving and multitasking abilities
  • Experience with Zendesk software is a plus
  • Bachelor's degree in a relevant field


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