Customer Service Team Lead
3 months ago
- Supervise and lead a team of customer service representatives.
- Efficiently handle and resolve customer escalations, complaints, issues, and concerns to ensure customer satisfaction.
- Conduct regular performance evaluations and provide constructive feedback.
- Schedule and manage shift allocations to ensure coverage.
- Provide assistance and guidance to team members in resolving complex customer issues.
- Ensure a high level of customer satisfaction and maintain a positive company image.
- Recommend and implement process improvements to enhance service delivery.
- Flexibility to work in shifts, including evenings, weekends, and holidays as required.
- Proficient in using customer relationship management (CRM) software and other relevant tools.
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.) or google suite.
- Strong leadership and team management skills.
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Customer Success, Service
4 weeks ago
Mumbai, India Customer Success, Service & Operations Full timeApply for Customer Success, Service & Operations,Customer Service Engineer, Gautam in Mumbai ,Pune ,Visakhapatnam ,Raipur ,Vadodara for 0 - 3 Year of Experience on TimesJobs.com.
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Customer Service Team Lead
2 weeks ago
Mumbai, India Illusion Dental Laboratory Full timeCompany OverviewOur mission at Illusion Dental Laboratory is to provide only the highest quality dental restorations delivered in a timely fashion with attentive customer service. We strive to provide the perfect blend of technical expertise, personal service, and dependable results. We strongly believe in relationships based on communication and feedback....
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Customer Service Team Lead
3 weeks ago
mumbai, India Adept Global Full timeJob Title: Customer Support Team Lead (Voice, Email & Chat)Location: Vikhroli, MumbaiDays: 6 Days with Rotational Week offExp: 5 years with minimum 2 years as a Team LeaderJob Summary:The Customer Support Team Lead will be responsible for leading a team of customer support agents, ensuring that service level agreements (SLAs) and turnaround times (TATs)...
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Customer Service Team Lead
3 weeks ago
Mumbai, India Adept Global Full timeJob Title:Customer Support Team Lead (Voice, Email & Chat)Location:Vikhroli, MumbaiDays:6 Days with Rotational Week offExp:5 years with minimum 2 years as a Team LeaderJob Summary:The Customer Support Team Lead will be responsible for leading a team of customer support agents, ensuring that service level agreements (SLAs) and turnaround times (TATs) are...
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Customer Service Team Lead
3 weeks ago
Mumbai, India Adept Global Full timeJob Title: Customer Support Team Lead (Voice, Email & Chat) Location: Vikhroli, Mumbai Days: 6 Days with Rotational Week off Exp: 5 years with minimum 2 years as a Team Leader Job Summary: The Customer Support Team Lead will be responsible for leading a team of customer support agents, ensuring that service level agreements (SLAs) and turnaround times...
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Customer Service Team Lead
4 weeks ago
Mumbai, India Adept Global Full timeJob Title: Customer Support Team Lead (Voice, Email & Chat)Location: Vikhroli, MumbaiDays: 6 Days with Rotational Week offExp: 5 years with minimum 2 years as a Team LeaderJob Summary:The Customer Support Team Lead will be responsible for leading a team of customer support agents, ensuring that service level agreements (SLAs) and turnaround times (TATs) are...
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Customer Service Team Lead
4 weeks ago
Mumbai, India Adept Global Full timeJob Title: Customer Support Team Lead (Voice, Email & Chat)Location: Vikhroli, MumbaiDays: 6 Days with Rotational Week offExp: 5 years with minimum 2 years as a Team LeaderJob Summary:The Customer Support Team Lead will be responsible for leading a team of customer support agents, ensuring that service level agreements (SLAs) and turnaround times (TATs) are...
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Customer Service Team Lead
3 months ago
Mumbai, India Truemeds Full timeSupervise and lead a team of customer service representatives. Efficiently handle and resolve customer escalations, complaints, issues, and concerns to ensure customer satisfaction. Conduct regular performance evaluations and provide constructive feedback.Schedule and manage shift allocations to ensure coverage. Provide assistance and guidance to team...
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Customer Service Team Lead
1 week ago
mumbai, India Truemeds Full timeSupervise and lead a team of customer service representatives. Efficiently handle and resolve customer escalations, complaints, issues, and concerns to ensure customer satisfaction. Conduct regular performance evaluations and provide constructive feedback.Schedule and manage shift allocations to ensure coverage. Provide assistance and guidance to team...
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Customer Service Team Lead
3 months ago
mumbai, India Truemeds Full timeSupervise and lead a team of customer service representatives. Efficiently handle and resolve customer escalations, complaints, issues, and concerns to ensure customer satisfaction. Conduct regular performance evaluations and provide constructive feedback. Schedule and manage shift allocations to ensure coverage. Provide assistance and guidance to team...
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Customer Service
4 months ago
Mumbai, India Tech Mahindra business service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...
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Customer Service
4 months ago
Mumbai, India Tech Mahindra business service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...
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Customer Service Representative
7 days ago
Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time**Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...
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Customer Service Assistant
2 weeks ago
Mumbai, Maharashtra, India TEAM DIGI MARKETING Full timeCustomer Service cum Operation Executive Total Experience 2-3 Years Location -Thane Pay: Up to ₹300,000.00 per year **Experience**: - total work: 3 years (preferred) - Customer service: 2 years (preferred) - ERP systems: 1 year (preferred) - Logistics: 1 year (preferred) - Import/Export/Sea/Air: 1 year (preferred) Work Location: In person
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Customer Support Team Lead
1 day ago
Mumbai, India TagMango Full timeCompany DescriptionTagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder,...
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Customer Support Team Lead
21 hours ago
Mumbai, India TagMango Full timeCompany DescriptionTagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder,...
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Customer Support Team Lead
8 hours ago
mumbai, India TagMango Full timeCompany DescriptionTagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder,...
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Team Lead – Customer Support
4 months ago
Mumbai, India PayU Full timeAbout PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our + merchants and millions of consumers. As a leading...
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Customer Assistant
2 weeks ago
Mumbai, Maharashtra, India Insight Customer Call Solutions Full timeWe are seeking a friendly and motivated **Customer Assistant** to join our team at [Company Name]. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our brand. **Key Responsibilities**: - Greet and assist customers in a courteous and professional manner. -...
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Team Lead
3 weeks ago
Mumbai, India Onsitego Full timeJob Title- Team LeaderDepartment- Contact CentreLocation- MumbaiJob Purpose:We are looking for an experienced Team Leader for supervising, managing and motivating team members on a daily basisResponsibilities:Manage and lead the Customer Care Advisors on a Voice/ Non-Voice processResponsible to maintain daily KPIs targetsProductivity, Quality, Service...