Customer Service Team Lead

3 months ago


Mumbai, India Truemeds Full time
  • Supervise and lead a team of customer service representatives.
  • Efficiently handle and resolve customer escalations, complaints, issues, and concerns to ensure customer satisfaction.
  • Conduct regular performance evaluations and provide constructive feedback.
  • Schedule and manage shift allocations to ensure coverage.
  • Provide assistance and guidance to team members in resolving complex customer issues.
  • Ensure a high level of customer satisfaction and maintain a positive company image.
  • Recommend and implement process improvements to enhance service delivery.
  • Flexibility to work in shifts, including evenings, weekends, and holidays as required.
  • Proficient in using customer relationship management (CRM) software and other relevant tools.
  • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.) or google suite.
  • Strong leadership and team management skills.


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