Support

2 weeks ago


Navi Mumbai, Maharashtra, India Equinox Agents Full time

SR.CSA-TECHNICAL SUPPORT (NON-VOICE PROCESS)

Requirements:


• Stay in communication with each customer until you've resolved his or her issue.


• Must be able to efficiently interact with other departments to provide first contact resolution.


• Escalate issues to the next level of Customer Support when appropriate.


• Consistently achieving all SLA's set by the clients with strict adherence to process guidelines & timelines.


• Must ensure prompt,courteous, and accurate responses sent to customers.


• Solving process related queries, handling problematic customers, and handling grievances.


• Achieve individual goals and objectives by using troubleshooting and analytical skills.

Please Note: Laptop or PC mandate.


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