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Help Desk Support

3 months ago

Navi Mumbai, Maharashtra, India BirlaSoft Full time

JD:

Skill:
Desktop Support resources

Handling tickets which are required onsite support
Responding to client support requests.
Contacting clients to find out the nature of the problem.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Providing basic training in computer operation and management.
Incident management, change management and problem management
Working knowledge and support of SAP, Microsoft, software & hardware and Networking .
Knowledge of Networks.
Knowledge of AD, DNS, DHCP, Cloud backup