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Customer Care Executive

4 months ago

Vesu Village Surat Gujarat, India Crescent Opto Pvt Ltd Full time

Job Title:
Customer Support Executive

Key Responsibilities:

Customer Interaction:

  • Respond to customer inquiries and provide information about products, services, and company policies.
  • Handle and resolve customer complaints, concerns, and issues in a timely and efficient manner.
  • Ensure a high level of customer satisfaction through effective communication and problem resolution.

Communication:

  • Maintain a professional and courteous tone in all interactions with customers.
  • Provide clear and concise information to customers and ensure they understand the resolution process.

Product Knowledge:

  • Develop and maintain a comprehensive understanding of the company's products and services.
  • Stay informed about product updates, new features, and changes in company policies.

Problem Solving:

  • Identify and analyze customer needs to offer appropriate solutions.
  • Collaborate with other departments to resolve complex customer issues.

Documentation:

  • Accurately document customer interactions and transactions in the company's CRM system.
  • Create and update customer profiles with relevant information.

Quality Assurance:

  • Adhere to established customer service standards and guidelines.
  • Participate in training sessions to enhance product knowledge and customer service skills.

Qualifications and Skills:

  • High school diploma or equivalent; Bachelor's degree is a plus.
  • Proven experience in customer support or a related field.
  • Excellent communication and interpersonal skills.
  • Strong problemsolving abilities.
  • Ability to handle stressful situations with patience and professionalism.
  • Familiarity with CRM systems and customer support software.
  • Basic understanding of company products and services.
  • Ability to work in a team and collaborate with other departments.

Job Types:
Full-time, Permanent

Salary:
Up to ₹28,000.00 per month

Benefits:

  • Provident Fund

Schedule:

  • Day shift
  • Fixed shift

Supplemental pay types:

  • Performance bonus

Education:

  • Higher Secondary(12th Pass) (preferred)

Experience:

  • Technical support: 3 years (preferred)
  • Customer service: 3 years (preferred)

Language:

  • English (preferred)

Work Location:
In person

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