Customer Care Executive
5 months ago
**Job Title: Customer Support Executive**
**Key Responsibilities**:
**Customer Interaction**:
- Respond to customer inquiries and provide information about products, services, and company policies.
- Handle and resolve customer complaints, concerns, and issues in a timely and efficient manner.
- Ensure a high level of customer satisfaction through effective communication and problem resolution.
**Communication**:
- Maintain a professional and courteous tone in all interactions with customers.
- Provide clear and concise information to customers and ensure they understand the resolution process.
**Product Knowledge**:
- Develop and maintain a comprehensive understanding of the company's products and services.
- Stay informed about product updates, new features, and changes in company policies.
**Problem Solving**:
- Identify and analyze customer needs to offer appropriate solutions.
- Collaborate with other departments to resolve complex customer issues.
**Documentation**:
- Accurately document customer interactions and transactions in the company's CRM system.
- Create and update customer profiles with relevant information.
**Quality Assurance**:
- Adhere to established customer service standards and guidelines.
- Participate in training sessions to enhance product knowledge and customer service skills.
**Qualifications and Skills**:
- High school diploma or equivalent; Bachelor's degree is a plus.
- Proven experience in customer support or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to handle stressful situations with patience and professionalism.
- Familiarity with CRM systems and customer support software.
- Basic understanding of company products and services.
- Ability to work in a team and collaborate with other departments.
**Job Types**: Full-time, Permanent
**Salary**: Up to ₹28,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Fixed shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 3 years (preferred)
- Customer service: 3 years (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9638503145
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