Customer Relationship Management Specialist

1 week ago


Noida, Uttar Pradesh, India White Force Group Full time
CTC - 3.5 Lpa1. Customer Communication
  • Handle all customer queries, concerns & requests, both Inbound &Outbound across all mediums of communication such as Phone, Email, Chat, WhatsApp and Social mediums.
Provide clear, prompt, detailed, empathetic, and customer-oriented support to all our customers.2. Returns, Exchanges & Refunds
  • Understand all such requests and support the customerwith on time resolutions and information, aligned to the brand's policies and guidelines.
3. Customer Reviews
  • Manage customer reviews across the website, Facebook, Instagramand Google.
4. Reports – Maintain relevant reports across refunds, disputes and other aspects of customerservice5.

Customer Retention – Ideate and implement the best Customer centric approach andprocesses to ensure customers are happy with the overall brand experience.

Actively seeksolutions to customer needs, communicate trends to leadership, and suggest innovativesolutions on behalf of the customer - experience6. Customer First - Act as an advocate for our customers, report and act on observed areas forimprovement in our product or

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