Customer Relationship Executive Fresher Job

3 weeks ago


Noida, Uttar Pradesh, India InstaAstro Full time

About the job:We are looking for a customer relationship executive. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. (Female candidates are preferred.)

Key responsibilities:

  • Manage large amounts of incoming and outgoing phone calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure the resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies

Requirements:

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Deadline: :59:59

Other perks:Informal dress code, Free snacks & beverages, Health Insurance

Skills required:CRM, Client Relationship, English Proficiency (Spoken) and English Proficiency (Written)

About Company:InstaAstro is a holistic wellness platform that blends trusted Indian practices such as astrology, yoga, meditation, and mantra/chanting/pooja to solve real-life problems & deliver measurable mindfulness outcomes for their customers in crucial life stages moments (mega moments).


Our platform provides users with one-on-one astrology consultations, layered with daily activity tracks & content to help users navigate problems such as relationships, career, health, & personal growth.

IA is simplifying & transforming the wellness space with this unique remedy & action-based approach that works across the early range of the mental health continuum.



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