Customer Relationship Executive Fresher Job
3 weeks ago
About the job:We are looking for a customer relationship executive. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. (Female candidates are preferred.)
Key responsibilities:
- Manage large amounts of incoming and outgoing phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
Requirements:
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Deadline: :59:59
Other perks:Informal dress code, Free snacks & beverages, Health Insurance
Skills required:CRM, Client Relationship, English Proficiency (Spoken) and English Proficiency (Written)
About Company:InstaAstro is a holistic wellness platform that blends trusted Indian practices such as astrology, yoga, meditation, and mantra/chanting/pooja to solve real-life problems & deliver measurable mindfulness outcomes for their customers in crucial life stages moments (mega moments).
Our platform provides users with one-on-one astrology consultations, layered with daily activity tracks & content to help users navigate problems such as relationships, career, health, & personal growth.
IA is simplifying & transforming the wellness space with this unique remedy & action-based approach that works across the early range of the mental health continuum.
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