Customer Relationship Executive
7 days ago
Position : Customer Service Executive
Experience : 0 to 2 yrs (Fresher can also apply)
Location : Sec- 63, Noida
Salary : 18k to 22k
URL :
Required Immediate Joiner
Job Summary
As an Customer Service Representative, you will be responsible for assisting customers with their online orders. You will need to have exceptional communication skills, both written and verbal, and be able to provide solutions to customer inquiries in a timely manner. If you have a passion for customer service and enjoy working in a fast-paced environment, then this job may be the perfect fit for you.
Responsibilities:
· Respond to customer inquiries and resolve their issues via email, phone, or chat.
· Address customer questions, concerns, and complaints promptly and professionally.
· Assist customers with placing orders, tracking shipments, and processing returns.
· Provide assistance with order inquiries, returns, and exchanges, ensuring a positive customer experience.
· Provide product information and recommendations to customers.
· Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order
fulfillment.
· Process orders, returns, and refunds using the eCommerce platform accurately and efficiently.
· Maintain accurate records of customer interactions and transactions.
· Identify and escalate complex issues to senior representatives or supervisors.
· Stay up to date with product knowledge and industry trends to provide excellent customer service.
· Meet and exceed customer satisfaction goals and performance metrics.
· Continuously improve customer service processes and procedures.
Required Skills and Qualifications:
· Bachelor's degree or equivalent experience in customer service or a related field
· 0 - 2 years of customer service experience, preferably in an eCommerce environment.
· Excellent communication, problem-solving, and interpersonal skills.
· Proficiency in customer service software.
· Strong knowledge of Microsoft Office Suite.
· Ability to multitask and prioritize tasks
Interested applicants are welcome to share their profiles at or contact at
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