Voice Service

2 weeks ago


Pune, Maharashtra, India Zensar Technologies Full time

VOICE SERVICE - OUTBOUND

-

(

0102562

)

Description

Job Responsibilities & Requirements:

  • To make outbound calls to the Delinquent Accounts and make payment arrangements.
  • To receive calls from the customers regarding the account status.
  • To Fax Statements to the Customer giving updated status of the A/c's.
  • To escalate issues to appropriate levels and to discuss with the appropriate department, to improve Collection Activities along with Customer satisfaction.
  • Must have US/UK collections background and good knowledge on accounts receivable process.
  • Basic Knowledge of MS Excel and should have worked on voice process role.
  • Should be comfortable working in night shift (US Shift).
  • Should not have issues working from office.

Primary Location:
India-Maharashtra-Pune

Job Posting:
Jul 24, 2023

Experience Required (In Years):

Minimum

  • 2

Maximum

  • 4

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