Quality Auditor/Analyst-Customer Service Voice Process

1 week ago


Pune, Maharashtra, India Infosys BPM Full time
Greetings from Infosys BPM Ltd., We are hiring Quality Auditors/Analysts for an International Voice Process at Pune.

Job Description:

Role Designation:
Process Specialist (QA)

Job Location:
Hinjewadi,

Pune Education Qualification:
Any full-time graduation /
Post Graduation Shifts: 24*7 rotational shifts Experience required: 3 to 4 years

Process:

International Voice Process We are looking for talents with 3 to 4 years of Quality Auditor experience in International Voice Process.

Talents should have graduation completion certificate (Degree) and mark sheets for onboarding.

Job Description:

Excellent communication skills Basic Knowledge of QA KPI and KRA (QC tools, fatal parameters, types of feedback) comfortable to audit more than 50 calls on daily basis Have knowledge on certification and BQ Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues.

Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently. Being proactive and show the utmost respect for customer's time. Good time management, ensuring all contacts with customers add value.

Work from Office / No Hybrid or remote work can be provided Please apply for the job using below link.

Regards, Infosys BPM Talent Acquisition Team

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