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Collections Specialist
3 months ago
General Description:
The Collection Specialist provides financial information to management and serviced clients by researching and analysing accounting data and preparing reports.
Responsibilities:
Maintaining customer current accounts
Processing payments and assure timely follow up
Investigate history of account and current status of clients
Reach out to clients via calls to remind them of their outstanding balances
Coordinates respective teams for any disputes
Resolve billing discrepancies and disputes promptly.
Processing payments using third party merchants
Conduct periodic audits of customer accounts to ensure that they are billed properly and in alignment with the services provided.
Identify and rectify any errors or discrepancies in billing records.Maintain professional and effective communication with customers, providing them with assistance and support throughout the collection and billing process.
Create accounting/billing reports in QuickBooks.
Requirements:
Bachelor's degree in Accounting, Business, or Finance
At least 1 year of relevant experience
Willing to work in the night shift
Proficiency in using accounting tools like QuickBooks and other CRM tools
Good English communication skills, written and verbal
Knowledge of billing procedures and must be comfortable with handling customer disputes
Ability to work independently as well as collaboratively
Time management, data entry management, and general math skills
