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Customer support/Operations Specialist- Change Coordinator

3 months ago

Mumbai, Maharashtra, India Nasdaq Full time

Why NasdaqWhen you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities.

Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too.

That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity.

We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce.

Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What we offer

Customer Success is an integral part of Nasdaq's growth and success.

This division's mission is to continuously enhance the Nasdaq Customer experience in how they consume the Nasdaq software and services, using a strategic customer-centric approach focused on driving customer adoption and retention.

Thus, successfully differentiating Nasdaq from our competition and chipping in to the net growth of our business while offering intense and excellent career development opportunities.

Overview/ Job

Responsibilities:
We are seeking a highly organized and meticulous Change Management Coordinator to join our team.

In this role, you will be responsible for coordinating all aspects of change management, including review and validation of organisational change artifacts, coordination with the Cloud Operation team and Change approval board.

You will play a critical role in ensuring that changes to our systems and processes are implemented smoothly and efficiently.


Responsibilities:

  • Collaborate with partners to understand and validate detailed change requirements, including impact analysis, risk assessment, and change scheduling.
  • Develop and maintain change management artifacts such as change records, change plans, and change implementation schedules.
  • Coordinate change approval meetings with all Change management team members, ensuring that all necessary documentation is available for review.
  • Facilitate discussions and provide guidance during change approval process to ensure a thorough review of change requests, including consideration of potential impacts and risks.
  • Assist in the identification and mitigation of potential risks and issues associated with changes.
  • Work closely with cross-functional teams to ensure the timely and successful implementation of approved changes.
  • Monitor and report on the status of change requests, providing regular updates to collaborators and leadership.
  • Continuously improve organizational change processes and tools by identifying areas for enhancement and implementing standard processes

Desired Qualifications:

  • Bachelor's degree in computer science, information systems, or a related field.
  • Proven experience in change management coordination or a related role with 6-9 years of experience
  • Strong understanding of change management principles, methodologies, and best practices.
  • Excellent organizational skills with great attention to detail.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Ability to prioritize and manage multiple change requests simultaneously.
  • Knowledge of ITIL principles and certification (e.g., ITIL Foundation) is a plus.

Working Shift:
Night Shift ( to cover Mexico time zone)Come as You AreNasdaq is an equal opportunity employer.

We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request an accommodation.